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Jembisa Private bush home requires: General Management Couple & Maintenance Assistant/Guide
GENERAL MANAGEMENT COUPLE:
A small exclusive lodge is looking for a live-in General management couple to manage a 14 bed lodge, plus 3 self-catering cottages, private game reserve and staff of 15. A minimum of 8 years' experience is required.
Description: The General Manager (GM) is responsible for the day-to-day management of the resort and its staff. They have commercial accountability for budgeting and financial management, planning, organising and directing all hotel services, including front-of-house (reception, concierge, reservations), food and beverage operations, and housekeeping.
While taking a strategic overview and planning ahead to maximise profits, the manager must also pay attention to the details, setting the example for staff to deliver a standard of service and presentation that meets guests' needs and expectations. Business and people management are equally important elements
Duties and responsibilities
Guard the efficiency/productivity and the company results:
Draw up plans and budget concepts (revenues, costs, etc. );
Safeguard the realization, tracing and adjustment of deviations;
Developing improvement actions, carry out costs savings;
Guard/ controlling of cost price
Delivering of data and proposals for the budgets and investments.
Safeguard quality of operations (internal & external audits)
Manage the various Department Heads
Coordinate planning of Department Heads and Assistant Managers with regard to time-tables, work schedules, employment of employees within the different services; solving of bottle necks;
Coordination of the execution of activities via instructions to the Heads of Departments/ Assistant Managers, supervision of the execution;
Determination of the workforce, recruitment and hiring of new staff, supervision of sufficient introduction, execution of performance reviews and training of staff.
Be accountable for responsibilities of department heads in their absence.
Implement the SOPs optimally in the resort and act as a flag ship establishment for the brand.
Prepare a monthly financial reporting. Ensure an adequate administration, for the outgoing and incoming invoices, for the payment of invoices and for drawing up periodical management data. Justify deviations and differences.
Leading various internal and external meetings and committees and required by the group and statutory regulations
Supervise the fulfillment of the regulations of the employment.
Responsible for preparation of property budget and forecasts.
Manages labour standards and property level expenses to achieve maximum flow through to the bottom line profit.
Explains and manages financial activities.
Participates and monitors monthly inventory of supplies and equipment. Ensures purchases made are within budget and by approved vendors. Sales
Works with Regional Director of Sales to manage all sales activities of the property and meet revenue objectives.
Identifies and seeks out potential business in local market.
Maintains relationships with local companies and key people to increase visibility within the local market.
Coordinates and implements sales and marketing activities of the property.
Ensure +85% guest satisfaction throughout property.
Ensures that all guest related issues are resolved in a manner consistent with the company's goals and objectives.
Recruits qualified applicants. Trains employees in accordance with company standards.
Motivates and gives direction to all employees.
Communicates all policies and procedures to entire staff. Conducts regular meetings to provide various information including company communications, policy reviews, local property activities, goals, etc.
Ensures that employee related issues are resolved in a manner consistent with company policies.
Perform other duties which are requested by the company.
Skills/Requirements: Qualifications, Experience and Competencies
- General education related to hospitality, on middle and higher management level.
- At least 3-5 years' experience within the hotel/lodge/ property industry in Hotel Management.
- Excellent written English and copy-writing skills.
- Proficiency in Word, Excel, PowerPoint.
- Experience with several hotel operation systems
- Skillful in project planning/ tasks and able to prioritize projects/ tasks.
- Highly managerial capacities
- Highly organized and efficient individual
- Pro-active and result driven Flexible
- Both team player and captain (hands-on)
- Ability to adapt vision and proven flexibility
- Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
- Administration and Management — Knowledge of business and management principles involved in planning, resource allocation, leadership, and coordination of people and resources.
- Public Safety and Security — Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
Time Management — Managing one's own time and the time of others.
Possible night shifts
Weekend, Sunday and public holiday shifts
· Reference: LS-75641-2002 · Salary: 35 000 - 45 000 · Country: South Africa · Province: Western Cape · Date Posted: 20 Mar 2017 · Employer type: Hotel
Management & processing of all front of house orders
Manage and oversee all front of house & back of house staff duties
Manage and oversee all lodge requirements and follow up on these daily
Oversee the guest history database and ensure all guest experiences are being completed by front of house staff
Manage and oversee all guest enquiries and requests and day to day onuses of lodge
Oversee that all guests are provided with courteous and professional service at all times
Ensuring exceptional guest experience and service at all times
Checking of rooms and maintenance issues
Efficient administration and reports
To maintain a clean and tidy work area and check daily functioning of all equipment
Ensure that all tasks as per checklists are being completed before end of shift
Weekly vehicle inspections
Supervision of staff
Ensuring all general assistant tasks are completed timeously and correct
Ensuring that communication is executed correctly in an effective manner at all times
Allocates tasks to staff according to work programmes and supervises progress
Recruitment and selection
Training and development of subordinates
Maintains discipline and order in the work force
Represents the interests and well-being of subordinates and act as communication channel between subordinates and the section supervisor
Ensures that safety procedures are adhered to and protective clothing is worn
To be fully conversant with the policies and procedures
To attend briefings and meetings as requested
To maintain good work relationships with colleagues and all other departments
Liaison between all departments including Managing Director
To be flexible and adaptable in duties
To work extended hours when required to do so
To be neat, tidy and presentable at all times and willing to do all tasks to the best of his/her ability
To comply at all times with the guidelines set out in the operations manual, which will ensure the co-ordinated and smooth running of the business at the correct standards
Assists other departments when required
Be available to serve on various committees that are required by the company and by law
Provident Fund, subject to the company's contributing a maximum of 7. 5 % of the employee's salary per month. The companies' contribution includes death and disability cover (3. 5%), provident fund (3. 5%) and an administration fee (0. 5%). You may join the company approved medical aid and options. 50% of the monthly premium will be paid by the Company. Accommodation, Uniform, Relocation assistance.
Professional, warm and friendly personality Vibrant and confident behaviour World class and helpful service orientation Flexible and reliable Driven for results Emotional intelligence Ability to function under pressure Able to handle high volumes Able to work both independently and with others Able to effectively function as a team player Sound understanding of hospitality operations Sound knowledge of property management systems Food and beverage service Knowledge of wine Guest relations Accommodation services Training of junior staff
Grade 12 Hotel school or equivalent diploma or certificate (Preferably)
· Reference: LS-75601-0904 · Salary: R19 000 combined salary · Country: South Africa · Province: Northern Cape · Date Posted: 09 Mar 2017 · Employer type: Hotel
Newly opened luxury safari lodge situated within Big 5 Reserve seeks a suitably qualified, experienced Lodge management couple to oversee all operations and ensure seamless levels of service to distinguished guests. Duties include co-ordination of departments, financial management of overall operation, staff management, development and training, stock control and extensive guest interaction. Related administration applies.
What you need to apply for this position:-
Grade 12, Formal qualification in Hotel/ Tourism management. Minimum of 3-5 years previous working experience within Lodge Management within the luxury lodge sector (5* properties). Must be computer literate on MS Office suite and Opera or a similar system. Must have an unendorsed drivers licence and own transport.
· Reference: LS-75574-0811 · Salary: Salary Negotiable Live in · Country: South Africa · Province: Limpopo · Date Posted: 08 Mar 2017 · Employer type: Game Farm & Lodge
Luxury lodge situated within pristine Big 5 Reserve seeks suitably qualified and experienced Lodge Management couple to oversee full hospitality operations for the unit. Duties include:- Daily lodge operations; Co-ordination and management of all departments: F&B, Front Office, Housekeeping, Maintenance, Kitchen, Related lodge activities, Spa; Hands on involvement, from working in Reception, Assisting in kitchen, F&B, Housekeeping, Hands on maintenance; Extensive administration: financial accounts compilation; Staff management, development and training in effort to upskill a largely local staff complement (including roster compilation, management of leave cycle, HR & IR processes and procedures); Extensive hosting of guests
What you need to apply for this position: Grade 12 (for each person applying); Formal qualifications in Hospitality Management (for each person applying); Minimum of 5-8 yrs previous working experience as a couple within the Hospitality Industry within the luxury game lodge sector, with sound references, hands-on management experience and all round, thorough understanding of each department; Computer literate on MS Office suite/ Innkeeper or alternate PMS;
· Reference: LS-75573-0811 · Salary: R30 000 Live in · Country: South Africa · Province: Limpopo · Date Posted: 08 Mar 2017 · Employer type: Game Farm & Lodge
Leading 5* lodge situated within Private Big 5 Reserve seeks suitably experienced couple, where HE is a HEAD GUIDE and SHE is a FRONT OF HOUSE RELIEF SPA THERAPIST. Duties for HIM include management of guiding department, plus trackers. HE will be expected to conduct guided game dries and walks daily as well as manage children's activities. Related administration and management of compliance of all guides, as well as related administration will form part of your daily duties. Monthly report compilation as well as submission and reporting applies. SHE will be required to interact extensively with guests, performing check-ins, checkouts, hosting of guests in the evenings, room checks, management of the housekeeping department, allocating tasks, curio shop sales and stock management. SHE will be actively involved in monthly stock takes and stock management of housekeeping and curio shop departments. Relief Spa Therapist work applies.
What you need to apply for this position:
HE - Grade 12, FGASA 2, Full Trails, First Aid, and DEAT registered, ARH, PDP and an unendorsed Driver's license. HE must have a minimum of 5 years previous working experience in 5* lodges situated within BIG 5 reserves. HE should be computer literate on MS Office suite and have sound administrative skills.
SHE - Grade 12, Tertiary Qualification in Hotel/ Tourism Management within a minimum of 2 years previous working experience in a FOH or Spa Therapist capacity within Luxury 5* game lodges. Must have previous duty management experience in Housekeeping and/ or experience in Curio Shop Sales. Must be computer literate on MS Office suite and a property management system such as Panstrat or similar. SHE must have an unendorsed driver's license.
· Reference: LS-75552-0809 · Salary: Salary Negotiable + Live in · Country: South Africa · Province: Mpumalanga · Date Posted: 08 Mar 2017 · Employer type: Game Farm & Lodge
Will be responsible for the management of the operational area in such a manner that customer satisfaction is achieved.
Assist with queries and guests complaints - management on duty.
Effective management of all staff
Create and maintain relationship with guests.
Responsible for the management of the entire establishment in the absence of the GM
Minimum of 3 years experience as a Duty Manager, as well as a minimum of 3 years experience in an Operations Management position in a 4/5 Star Hotel Should be experienced within all different areas of a Hotel Polite, friendly person with a strong personality that can think on their feet Well spoken and well presented individual Strong leader who have been in charge of employees before Must have grade 12 and be computer literate Previous experience on Opera and Micros would be an advantage Formal hospitality degree/diploma preferable
· Reference: LS-75532-0709 · Salary: Negotiable · Country: South Africa · Province: Limpopo · Date Posted: 07 Mar 2017 · Employer type: Game Farm & Lodge
Description: **Couples where the partner is a FGASA level 1 or 2 Guide with a PDP that can also assist with general lodge maintenance may also apply.
REQUIREMENTS / QUALIFICATIONS REQUIRED:
Professional Cookery Diploma is essential.
Previous experience in a 3 /4 / 5* hospitality environment - strong advantage
Drivers licence and own transport - Strong advantage
KEY FOCUS AREAS / RESPONSIBILITIES:
Ordering / buying of stock
Food preparation and plating etc.
Give weekly or at very least monthly report to management/owner.
Assistance with check in and check out of Guests.
Lodge reservations and arranging the activities if assistance is required in these departments
Checking and restocking the Guests rooms
A general all-rounder - happy and willing to assist where needed and as time allows
REMUNERATION & BENEFITS:
(DEPENDENT ON EXPERIENCE, SKILLS, QUALIFICATIONS AND SUITABILITY)
R10, 000. 00 - R15, 000. 00
Live in position (Single Accommodation)
Meals on duty
Laundry once per week
21 days annual leave over and above the standard work cycle
13th cheque at the discretion of the company / pro-rate thereof
Bednights for friends and family
21 days on, 7 days off
TO APPLY, PLEASE FORWARD ALL THE BELOW INFORMATION:
CV in a WORD document format
(Must be NEAT AND PRESENTABLE please - All places of employ, dates of employ and reasons for leaving must be stipulated in the CV/CV's)
JOB ID CODE
A recent head and shoulders photograph/s to accompany your application/s
Any written references from current / previous employers (per applicant) - preference for 2
Summary Food Portfolio - Minimum 3 starters, 3 mains and 3 desserts - Fine dining
A personalised motivation (in respect of the position you are applying for) as to why you feel you are the ideal candidate for the position
Notice period / Availability to take up new positions / Availability for interviews
Negotiable salary expectations
Skills/Requirements: SKILLS / BEHAVIOURS:
Good Leadership and training skills
Ability to work well within a team and independently.
Strong communication skills.
Skilled as a Senior Chef.
Previous hospitality / general lodge experience highly beneficial
Mature and responsible / firm yet friendly.
· Reference: LS-75312-0808 · Salary: R10 000 - R15 000 Full live in · Country: South Africa · Province: Limpopo · Date Posted: 08 Feb 2017 · Employer type: Game Farm & Lodge
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