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Your search for Front Office, Concierge & Reservations in all areas returned 27 results(s). The latest jobs are listed first.


WARNING: Please do not apply for a job if you do not fit the requirements. Your application will not be considered if you are not qualified.


Search Results 1 - 10 of 27
Click on the page numbers below to see the next page of results.

1 2 3

Front Office Manager - Drakensberg
Description:
Click for a profile of Hotelstaff Africa (Pty) Ltd
  • To support the hotel by ensuring effective management of the Front Office Department in an efficient, courteous and respectful manner
  • Front Office Operational Planning and Organising
  • Team Management and Productivity ensuring that Targets are Achieved
  • Ensure the integrity of all data being entered into the Front Office Property Management System by users in all aspects of the system - Reservations, Front Office, Cashiering, Rooms Management, Night Audit, and Configuration etc. with special attention to rates, packages & guest history (guest cycle information).
  • Reservations Management
  • Reception, Switchboard & Porters Management
  • Human Resources (Front Office) Team Management
  • Budgeting and Reporting (daily and monthly)
  • Security, Hygiene & Safety

Preference Will Be Given to Indian And Coloured Applicants to Balance The Equity.



Skills/Requirements:

  • Grade 12
  • 3 Year Diploma in Hospitality Management
  • 5 Years in 4 Star FO Management Position

PLEASE NOTE THAT ANY 'NO' ANSWERS WILL BE DISQUALIFIED IMMEDIATELY

· Reference: LS-75860-1908
· Salary: Market Related
· Country: South Africa
· Province: KwaZulu-Natal
· Date Posted: 19 Apr 2017
· Employer type: Hotel

Assistant Guest Relations Officer - Robertson
Description:
We are looking for an outgoing Guest Relations Officer to make clients feel at home and to guarantee their contentment. You will furnish clients with above-and-beyond service to ensure a memorable and genuine experience. The goal is to sponsor a helpful image by honoring guests' requests and to achieve high levels of guest satisfaction and engagement.

A Guest Relations Officer gives each guest a personal recognition. This could be in a form of memorizing names of the customers or addressing them with the correct salutations, such as "Miss", "Sir", "Ma'am" or "Minister. " Although a GRO would not be able to memorize the names of all the hotel guests at a given time, they should remember a hotel guest's name after two transactions. A GRO meets and greets arriving guests and bids them farewell as they leave. He or she reviews the arrival list daily and assists in preparing and distributing welcome amenities. GROs escort VIPs to their rooms and check them in before their arrival. A GRO attends promptly to customers' inquiries and assists them with their needs. When it comes to complaints, they allow guests to speak first and then provide solutions to their issues or concerns. The GRO logs the day's activities in a logbook to ensure that the next person on duty is familiar with everything that needs extra attention. The GRO should always be present in the hotel lobby and should maintain proper decorum at all times. They should respond quickly to calls in case he or she is not at his or her post. He or she also promotes all the facilities of the hotel and knows the surrounding areas when asked for directions. A GRO should also be familiar with the best places to tour, shop, and dine.

The guest relations officer should always be neat in appearance. The person should always wear a complete uniform within the standards set forth by the hotel management. He or she should show his identification tag so that guests know their name. Hair should be neat and should have a color that is within guidelines, which means no unnatural hair colors. A female GRO should wear makeup that is not overbearing, keeping the look simple, professional, and natural. She should make sure her fingernails are clean with no visible tattoos and no earrings on parts of the face other than the ears. She should wear only a pair of stud earrings on her earlobes (men should not wear earrings at all). A GRO should not only look clean but also smell pleasant. Since most of the time the GRO will be conversing with guests, it is important that his/her breath smells fresh; however, chewing gum is not permissible at work.

  • Ensure and provide flawless, upscale, professional and high class guest service experiences
  • Analyse customer feedback and provide strategic direction to continuously improve overall rating
  • Respond to guests needs and anticipate their unstated ones
  • Expect and react promptly to guests' requirements and inquires
  • Actively listen and resolve guests' complaints
  • Oversee and coordinate all arrivals and departures of special guests (VIP etc)
  • Coordinate and manage communication between guests and staff and follow up to ensure complete service recovery
  • Promote all amenities, conveniences and programs offered
  • Direct, coach and manage guest relations team to ensure all standards and operating procedures are adhered to
  • Appraise team's performance and produce reports
  • Examine activities logbook, assign tasks appropriately and implement control schedule daily


Skills/Requirements:
  • Proven working experience as guest relations manager (at least three years)
  • Working experience in hospitality
  • Adequate knowledge of personalised services principles and processes
  • Experience with needs assessment techniques, quality standards and satisfaction evaluation techniques
  • Familiarity with industry's latest trends
  • Hands on experience with guest relationship management software
  • Proficiency in English, multilingualism will be considered an asset
  • Guest service orientation and drive
  • Excellent problem resolution skills along with outstanding communication and active listening skills
  • Ability to work flexible hours
  • Highly responsible and reliable with a professional presentation
  • Computer Literate (Excel, Outlook and Microsoft Word); in addition ResRequest or simliar would be advantageous - but not essential. Being Internet Savvy would have your application viewed in a positive light.


· Reference: LS-75863-1704
· Salary: 4 500 - 6 000 Live In
· Country: South Africa
· Province: Western Cape
· Date Posted: 18 Apr 2017
· Employer type: Guest House / Bed & Breakfast

Front Office Manager - Hotel Industry Only Urgent Placement - Durban
Description:
Click for a profile of Hotelstaff Africa (Pty) Ltd
  • The acquisition and maintenance of guest
  • To manage and oversee the daily operation of the front office department
  • Maintaining the required service standards and procedures for the Front Office Department
  • Leading, training and motivating the Front Office staff
  • Guest comment management and feedback
  • Be involved in the recruitment process of Front Office staff
  • Operate the hotel's Property Management System Apex
  • Handling and resolving guest queries and complaints
  • Maintain the reception desk by ensuring the Front Office standards and procedures are implemented within the Department
  • Ensuring that the “O” status for the department is kept to a minimum
  • Complete various aspects of Front Office administration as directed
  • Managing all in-coming calls, guest transportation and porters
  • Preparation and maintaining of the Front Office department's weekly rosters


Skills/Requirements:
  • At least 2 - 3 years experience in Front Office Management in 3 - 4* HOTEL
  • Grade 12


· Reference: LS-75853-1309
· Salary: R10 000/pm
· Country: South Africa
· Province: KwaZulu-Natal
· Date Posted: 13 Apr 2017
· Employer type: Hotel

Field Guide / Foh Manager Couple (Couples Only!!!) - Waterberg
Description:
Field Guide:

  • Game Drives and Game Walks
  • Maintaining guiding equipment that is being used
  • Maintenance around the lodge grounds
  • Maintenance on the Farm (roads, fences, veld)
  • Conservation work (Eradicating of alien plants, putting out feed, game capture/culling activities and introductions)
  • Assisting with fires
  • Working on programs as far as interaction between guides and guests
  • Hosting on scheduled evenings
  • Assisting with guest luggage
  • Kid Safari's and External guest activities
  • Participating in all meetings
  • Admin from a Ranger's point of view
* This is just a basic outline of what your duties will entitle.

FOH:

Purpose of Position:

To assist in the duties of the Reservations Department maximising bookings by delivering a delightful yet efficient reservations service; our reservationists are meticulous at administration ensuring that every detail of a customer's reservation has been accurately recorded following established procedures.

The ultimate goal of all employees is to deliver excellent customer service, creating a unique experience for the customer which makes them want to return; you should be positive, loyal and a proud ambassador of the Kololo brand.

  • Upbeat and positive attitude throughout the entire day
  • Excellent communication skills, both verbal and written
  • Ability to work in a high pressurised environment
  • Highly organised people
  • Natural ability to sell products enthusiastically

Our Reservationist:

  • Exceed our customers' expectations by delivering service in a professional, knowledgeable and accommodating way.
  • Remain calm, patient and polite if receiving customer feedback.
  • Are confident, self-motivated and demonstrate a passionate commitment to the business.
  • Are friendly, professional, honest, reliable and trustworthy.
  • Have good working relationships with everyone they come into contact with at work, behaving in a friendly, courteous and professional way.
  • Bring a positive attitude to work, co-operating closely with team members and other departments to ensure that Kololo is the best it can be.
  • Set a great example to new employees.
Key Duties and Responsibilities:

  • To deal efficiently and politely with all telephone, email, internet and ‘in person' enquiries.
  • To ensure that all reservations are recorded following established procedures with full and clear information and that they are input accurately and promptly onto the system.
  • To maximize revenue by converting enquiries, recognising business prospects and taking every opportunity to upsell, including promoting premium bookings and scheduling activities.
  • To liaise with clients and customers to coordinate corporate events
  • To liaise with all departments to ensure the best service is provided to our customers.
  • To ensure that all your work meets company standards and is according to training given; all function paperwork must be accurate and complete, including catering requirements, booking supplements and payment details.
  • To create daily day sheets detailing reservations.
  • To have an in-depth knowledge and understanding of the operation of the business including all food and drink menus to ensure that you are able to respond to customer enquiries.
  • To undertake general administration duties.


Skills/Requirements:
Field Guide:

  • FGASA Level 1
  • Minimum 2 years experience
  • 1 year experience in Big 5 area
  • PDP
  • DEAT
  • First Aid Level 1
  • Previous 4 star establishment experience
  • Team player
  • Be able to use own initiative
FOH:

  • Strong reservation skills
  • Semper experience will be an advantage
  • Strong organizational skills
  • Minimum 2 years experience in reservations
  • Attention to detail
  • Approachable and friendly
  • Good hosting skills
  • FOH experience
  • Be able to use own initiative
  • Previous 4 star establishment experience


· Reference: LS-75868-1104
· Salary: Dep on Exp
· Country: South Africa
· Province: Limpopo
· Date Posted: 11 Apr 2017
· Employer type: Game Farm & Lodge

Reservations Agent - Montagu
Description:
Receiving calls from guests interested in staying in a hotel, verifying customer information and payment options, sending customers a confirmation note or email and assigning rooms to customers.

Skills/Requirements:
  • Grade 12
  • Computer Skills
  • Industry reservation system experience would be beneficial (Apex experience would be Ideal)
  • 1-2 years Reservationist experience


· Reference: LS-75813-0704
· Salary: R8,000 - R12,000
· Country: South Africa
· Province: Western Cape
· Date Posted: 07 Apr 2017
· Employer type: Hotel

Reservations Manager - Polokwane
Description:
Experienced Reservations Manager needed for Hotel in Polokwane. The candidate would be responsible for all the Hotel reservations, including the management of the front office staff.

Skills/Requirements:
Must have a formal hospitality qualification with at least 3-5 years experience as a Reservations Manager within a 4/5 star Hotel; Must be proficient on the Opera system; Must have strong leadership and communication skills (written and verbal); Must be able to work under pressure with excellent sales and customer skills; Must have strong organisations and administrative skills; Must be procedure orientated.

· Reference: LS-75810-0605
· Salary: Negotiable (Live - out)
· Country: South Africa
· Province: Limpopo
· Date Posted: 06 Apr 2017
· Employer type: Hotel

Receptionist - Lephalale District
Description:
Professional and well spoken Receptionist needed for new 5* Star Lodge near Lephalale. We require the services of an experienced Receptionist to answer and direct calls, assist with queries and guest complaints, process payments and compile invoices, and to be responsible for the checking in and out of guests.

Skills/Requirements:
  • Opera System Experience required.
  • Minimum of 2 years experience in a hotel reception
  • Polite, friendly person that can think on their feet
  • Well spoken and well presented individual
  • Strong administration skills
  • Must have grade 12 and be computer literate.


· Reference: LS-75808-0605
· Salary: Negotiable (Live - In)
· Country: South Africa
· Province: Limpopo
· Date Posted: 06 Apr 2017
· Employer type: Game Farm & Lodge

Duty Manager - Groblersbrug (Lephalale)
Description:
Looking for an experienced and dynamic Duty Manager for a 5 Star lodge in the Lephalale district. The successful candidate should have at least 3 years relevant experience within a 4/5 Star Hotel and will be responsible for the daily operation of all the different areas within the Hotel.

Skills/Requirements:
  • Must have a formal hospitality qualification with at least 3 years experience as a duty manager within a 4/5 star Hotel
  • Computer literate: must be proficient on Opera and Micros
  • Must be able to successful manage, train and motivate a team
  • Must have excellent guest relations and communications skills
  • Must have in-depth knowledge in F&B, FOH and Accommodation
  • Must have excellent guest relations skills


· Reference: LS-75805-0605
· Salary: Negotiable (Live - In)
· Country: South Africa
· Province: Limpopo
· Date Posted: 06 Apr 2017
· Employer type: Game Farm & Lodge

Front Office Manager - Polokwane
Description:
  • Strictly supervises all Front Office personnel and ensures proper completion of all front office duties
  • Direct and coordinate the activities of the front desk, reservations, guest services and telephone areas
  • Responsible for training of all front office staff


Skills/Requirements:
  • Minimum of 2 - 4 years in a Front Office Management position in 4-5 star establishments
  • Must have Grade 12 and be computer literate. Proficient on the Opera System
  • Strong leadership and communication skills (Written and oral)
  • Resilient and flexible
  • Must be able to work under pressure
  • Excellent sales and customer skills - able to develop and maintain relationships with clients and increase corporate business
  • Polite, friendly person that can think on their feet
  • Well spoken and well presented individual
  • Strong administration skills


· Reference: LS-75805-0605
· Salary: Negotiable (Live - out)
· Country: South Africa
· Province: Limpopo
· Date Posted: 06 Apr 2017
· Employer type: Hotel

Night Auditor - Polokwane
Description:
Hotel in Polokwane seeks an experienced and reliable Night Auditor.

The successful candidate would also be responsible for the management of the night staff.

Skills/Requirements:
  • Must have at least 3-4 years previous experience in a night audit position within 4/5 star Hotels
  • Must be proficient on the Opera system
  • Must be able to work independently and must be 100% reliable
  • Must have strong management skills
  • Must be able to think on their feet and deal effectively with difficult guests


· Reference: LS-75803-0605
· Salary: Negotiable
· Country: South Africa
· Province: Limpopo
· Date Posted: 06 Apr 2017
· Employer type: Hotel


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