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Hotel in the Drakensberg is seeking an Entertainment Manager
To organise and co-ordinate the sport, entertainment and any other activities and programs which may be required in hospitality to guests
To maintain organisation, discipline and control in the execution of all tasks/duties in the department
Organise and co-ordinate walking paths repairs maintenance & drainage
Provide an on-going and active Public Relations function with all guests with daily time spent in dining room at meal times selling the entertainment.
Communicate effectively with all guests, staff, working colleagues and hotel departments
Give out clear instructions/tasks to fellow colleagues and to follow up on them
Be aware of the season, the hotel occupancy and special or major sporting events. Preparing in advance for the entertainment of the guests as well as ensuring the information of all the events to the guests.
Draw up sports and entertainment programs, use initiative and creativity in the program, making sure that it can be executed as well as interesting.
Health, Safety & Security of the guests and work colleagues at all times
Liaising between staff of Entertainment department and management, passing on instructions or information, as well as ensuring the well-being of the staff within the department
To guide various walks, hikes entertainment (Bingo, Quiz et. ) when needed.
Preference to Indian Or Coloured to Balance The Equity.
Grade 12 & Diploma in Hospitality Management
3years hospitality experience and or
Dealing with guests in a 3 - 5* Hotel
PLEASE NOTE THAT ANY 'NO' ANSWERS WILL BE DISQUALIFIED IMMEDIATELY
· Reference: LS-75859-1908 · Salary: Market Related · Country: South Africa · Province: KwaZulu-Natal · Date Posted: 19 Apr 2017 · Employer type: Hotel
Description: Upmarket Hotel offering an A la carte Restaurant, extensive banqueting, conference & events venues seeks a suitably qualified and experienced Banqueting Manager to join their team.
Duties include: Co-ordination of all departments involved with setting up of an event, Banqueting Rooms, IT requirements and related service providers., whilst ensuring the departmental budget and quality of standards are maintained. Related administration applies. The Successful incumbent will be responsible for increasing the income of the department by boosting sales and will market the department accordingly.
Grade 12, Formal qualifications in Hotel Management/ Tourism management or similar, 5 yrs previous working experience in the capacity of Banqueting Manager within 4-5* hotels. Must be computer literate on MS Office suite and Fidelio. Must have an unendorsed drivers licence and own transport.
· Reference: LS-75816-1010 · Salary: Salary Negotiable + Benefits · Country: South Africa · Province: Mpumalanga · Date Posted: 10 Apr 2017 · Employer type: Hotel
The Junior Assistant General Manager (GM) Couple is responsible for the day-to-day management of the allocated division and its staff. They have commercial accountability for budgeting and financial management, planning and organising their department
The Departments are
Maintnance / Events / Game Ranging
Frount of House/ Spa / Admin and Accoutns
The managers must pay attention to the details, setting the example for staff to deliver a standard of service and presentation that meets guests' needs and expectations. Business and people management are equally important elements
Qualifications, Experience and Competencies
Education: • General education related to hospitality, on middle management level.
Work experience: • At least 5 years’ experience within the hotel/lodge/ property industry.
Professional skills • Excellent written English and copy-writing skills. • Proficiency in Word, Excel, PowerPoint. • Experience with several hotel operation systems • Skillful in project planning/ tasks and able to prioritize projects/ tasks.
Personal skills: • Highly managerial capacities • Highly organized and efficient individual • Pro-active and result driven Flexible • Both team player and captain (hands-on) • Ability to adapt vision and proven flexibility
· Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
· Administration and Management — Knowledge of business and management principles involved in planning, resource allocation, leadership, and coordination of people and resources.
· Public Safety and Security — Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
Time Management — Managing one's own time and the time of others.
Possible night shifts
Weekend, Sunday and public holiday shifts
· Reference: LS-75657-2003 · Salary: 12000-15000 · Country: South Africa · Province: KwaZulu-Natal · Date Posted: 20 Mar 2017 · Employer type: Game Farm & Lodge
A Wedding And Functions Co-ordinator is responsible for the day-to-day management of a conference center and wedding facilities. This includes managing all staff services such as:
Sales, Marketing, advertising and PR;
Duties and responsibilities
communicating daily with the management team, planning work schedules and checking client requirements;
dealing with customer complaints, comments and enquiries;
ensuring all events run smoothly;
managing budgets and financial plans;
taking responsibility for the recruitment, training, organisation and monitoring of staff;
supervising maintenance, supplies and equipment;
achieving profit targets;
taking responsibility for the sales and marketing of the conference centre, including pricing, promotions and promotional materials, image and brand and profile;
leading by example in maintaining service standards;
applying current legal and in-house HR procedures to ensure the retention of good staff and the provision of high-quality services;
researching markets to identify new business;
negotiating with external service providers and suppliers as required;
purchasing equipment necessary for the conference centre to operate;
ensuring compliance with health and safety, licensing laws and other legal regulations;
Event Management and Administration:
Work with appropriate individuals to develop and monitor timelines and deadlines related to all aspects of events, ensuring the information is communicated with staff, volunteers, contractors and other constituents.
Work with committees to develop a program for events including speakers, topics, and timing and communicate with speakers regarding their commitment to the event and their needs related to attending the event (i. e. A/V, travel, reimbursement, handouts, bios, etc. )
Submit program to appropriate individuals for credit approval.
Manage database and registration process, including on‐site registrations, to assure accurate registration data, name badges (and ribbons), fee collection, counts for specific events, etc.
Manage and work with appropriate staff to evaluate all events, ensuring continual improvement and quality customer service. Utilize survey monkey instrument to evaluate attendees and non‐attendees, as appropriate, gathering and disseminating the results received.
Attend the event and provide on‐site support, as requested by the Executive Director.
Provide any follow‐up to the events such as thank‐you letters to speakers, vendors, sponsors, volunteers, etc., as needed, working with the sponsor/exhibit coordinator. Ensure materials are sent to registered non‐attendees and ensure committee meets to discuss event after the fact.
Manage all special activities held in conjunction with events including golf outings, spouse tours, raffles, contests, etc.
Responsible to pack and oversee shipping of materials needed for events and ensure their prompt arrival.
Responsible for ensuring all materials arrive back to the office after events and are properly disseminated to staff responsible for those items.
Perform other duties which are requested by the company.
day-to-day troubleshooting and addressing problems as they arise.
General education related to hospitality, on middle and higher management level.
At least 5 years experience within the hospitality industry
Excellent written English and copy-writing skills.
Proficiency in Word, Excel, PowerPoint.
Experience with several hotel operation systems
Skilful in project planning/ tasks and able to prioritize projects/ tasks.
Highly managerial capacities
Highly organized and efficient individual
Pro-active and result driven Flexible
Both team player and captain (hands-on)
Ability to adapt vision and proven flexibility
Customer and Personal Service
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Administration and Management
Knowledge of business and management principles involved in planning, resource allocation, leadership, and coordination of people and resources.
Public Safety and Security
Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
Managing one's own time and the time of others.
Possible night shifts
Weekend, Sunday and public holiday shifts
· Reference: LS-75656-2003 · Salary: R8 000 - R12 000 · Country: South Africa · Province: KwaZulu-Natal · Date Posted: 20 Mar 2017 · Employer type: Game Farm & Lodge
Communication with Guests as well as Quotation follow-ups via email and Telephone
Following up on deposits, balances and master accounts owed to the company
Making bookings on Opera (accommodation, conferences etc. )
Booking activities (Golf, Spa & Activities)
Finalizing Agenda's, Rooming Lists and Payments
Internal Communication with departments (F&B, Reception, Housekeeping, Pro Shop, Spa etc. )
Reports (Movement Report, Master Account Feedback Report etc. )
Finalizing Agenda's, Rooming Lists and Payments
Daily procedures in the office & daily checklists
Following Standard Operating Procedures
Working with PCO”s, STO”s, Corporate Companies and Suppliers
This is a live-in position Commission structure
Excellent Computer skills (Microsoft) Excellent communications skills, both verbal and written Be responsible and dependable Have a positive attitude, self disciplined and motivated Have numeracy skills & organizational skills Perform well in a pressurized and competitive environment Sales driven 2 years experience in a similar role Diplomatic, Ethical Work some weekends & late hours if need be Deadline Driven Be a self-starter; takes action Be focused and pay attention to detail Must be Guest and service driven Ability to multi-task and re-prioritize quickly Excellent planning and organisational skills Time management skills is essential Well groomed, presentable and professional manner Must be able to maintain physical stamina to personally supervise areas of responsibility High energy - able to work in a fast-paced environment Capacity to work effectively in a team Commitment to ongoing personal development and maintaining current training standards.
Grade 12 senior certificate Drivers licence A MUST HAVE Opera & Micros knowledge A MUST HAVE
· Reference: LS-75599-0904 · Salary: R 13 000 · Country: South Africa · Province: Limpopo · Date Posted: 09 Mar 2017 · Employer type: Hotel