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Description: Central African Wilderness Safaris is looking for dynamic management couple for Chelinda Lodge in Nyika National Park. Our requirements are very specific and we hope that the following description will give you the information you need to decide if this might be the job for you.
Who are we? Central African Wilderness Safaris www.cawsmw.com was formed in 1987 and until last year was part of the well known Wilderness Safaris Group. In 2014, the owners, Chris and Pam Badger bought the Wilderness Safaris share in the business and are now sole owners. Since humble beginnings with one safari vehicle and 2 employees the company now operates 4 lodges with 130 beds, and has a fleet of mobile safari vehicles and a busy office in the capital Lilongwe. Growing the company, particularly in Malawi where the challenges presented by grinding poverty and a fast increasing population put huge pressure on protected areas has placed us at the very forefront of conservation in the country, striving to prove that well managed lodges and camps providing both employment, training, and being involved with many community and conservation schemes are the best means to conserve wild areas.
What is Malawi like ? Apart from being our home it is a country with potential and challenges in equal measure-small, very beautiful and spectacularly diverse - to a keen birder ( and at least one of you should be to tick all our boxes!!) this can be summed up in a species count of over 620 birds in a small country without a coastline.
Health issues? Often a concern for new arrivals-malaria is the major issue to be aware of-it is prevalent at Mvuu but is easily avoided by sensible precautions such as sleeping under a net, spraying, and is also easily diagnosed and treated here-we do get lots of practice!
What's Chelinda Camp like ? You can get the pics and descriptions off the website-additional info that is relevant is that it is close to Chelinda Camp so many of the functions of running a lodge are handled with the camp-i. e shopping runs, maintenance, and the nature of our business in Malawi is that our guest base is wide-we get many locals from within Malawi, both citizens and expatriates visiting, and international guests, almost always booked through our trade partners.
Guiding We have excellent guides at the lodge but we expect one of you to also guide, be a great guide, and above all want to guide as well as manage. This is simply because we feel that our managers need to be in tune and in touch with the core of what we do which is to educate, inspire and have fun with our guests.
What is different from other lodges ? The setting and the nature of the park make this a quite unique lodge. It is 8 log cabins overlooking the high Nyika Grasslands. Everything about the park and lodge are different from just about anywhere else in Africa. If you are an experienced guide it is still unlikely you will be familiar with much of the fauna and flora and would need to embark on a steep learning curve . To many this is a truly magical place but it is not for everyone-the weather is decidedly temperate-it is seldom hot, occasionally warm and is often cold-the winters are freezing. It is essential to us, clichéd as this may sound that the couple managing have a powerful feeling for the magic of their surroundings. Owing to the climate and to the distances of some of the game drive loops we will often go out for the whole day, tasking lunch with us and visiting some of the northern and western viewpoints. We also do lots of walking, mountain biking and forest birding. In fact so different is this area that it is almost impossible for us to know if we have chosen wisely and also for you to know without visiting so if you are seriously considering this role you need to be aware that you will need to commit to a visit prior to our acceptance. If you are successful these costs will be reimbursed.
Another issue to understand Present occupancies for the lodge are low and the couple we seek would on occasion also be expected to oversee the running of the nearby camp-as we have a good team already in place this is generally easily doable. If occupancies do pick up at both camp and lodge then this may be re-evaluated. Logistically the operation is a challenge with a poor road to the nearest supply centre of Mzuzu about 200 kms away. As well as the traditional skills required of a management couple we seek people with a sound understanding of logistics, cost effective shopping and supply runs and a strong mechanical bent.
Chelinda Camp and Lodge have a manager who oversees the whole operation. The lodge couple would work under the manager but the right couple would be given great scope to stamp their own mark on the lodge.
Hosting You will know of this is you!! We need a couple who can really make a lodge come alive, who are great with people, wonderful dinner table conversationalists , able to make guests get on well with each other, and generally maximize their stay.
So what's the deal?
Permits Our first choice is always to find either citizens or residents of Malawi for this role. However if the chosen candidates are from outside of Malawi then we would need to apply for work permits and the company would apply for these. The process takes up to 4 months and while we have an almost 100% record in getting these the only honest description of this process is that it is unpredictable and we have had very occasional rejections from the Immigration Authorities.
Where would we stay? We would supply a modest but comfortable one bedroomed house or chalet.
What would working hours and times be? Anyone familiar with lodge work will know that a day can be from 0500 am to midnight, could be a lot less but you would need to work whatever hours are necessary depending on occupancies and guest requirements. We work on a pattern of 2 months on and 10 days off and an additional one months leave per year.
Package: US $2500 per month gross ( in total for the couple-not per person) taxed at the prevailing rate of 30% for a nett amount of $1800. This would be paid in the local currency . Once a permit is approved you are allowed to remit 2/3 of this into a foreign bank account. Board and keep at Mvuu.
Skills/Requirements: Conclusion Please read this section carefully!!
We know from experience that there are many great management couples out there with a love of the bush, a passion for their guests, a proven record of motivating and working well with a work force, an ability to be conscious of the bottom line etc. In searching for the ideal couple, please see how many of the following boxes you tick between you.
Do you view this work as a career or a stepping stone to a career in the business ?
Are you a conservationist. Do you share our vision ?
What language(s) do you speak ?
Are you naturally outgoing ? (You don't need to be life and soul of the party but you shouldn't be shy)
Would you choose to spend your free time in the bush or in wild areas?
Have you travelled outside of Africa ?
Have you travelled inside of Africa ?
Are you a trained field guide who loves guiding and learning ?
Do you have experience of running a small kitchen ? Are you a good chef?
Have you had any housekeeping experience?
Are you practical ? Can you wire a plug ? Can you fix a spare wheel? Do you know anything about water pumps?
Are you loyal, hardworking, organised and reliable ?
Are you fun to be around? Is the glass half empty or half full?
Are you calm under pressure?
Don't be alarmed if you cannot tick all the boxes-this may not eliminate you from our selection process. Above all we are looking for a couple who will love what they are doing, and run the lodge in such a manner that the guests will feel as if they are staying in your home ( and feeling very comfortable about it) and who constantly strive to make the stay as special as it possibly can be. All the non negotiable strengths of a great lodge need to be there-great food and service, wonderful accommodation, smart, happy, motivated staff, wonderful guiding, ambiance and interaction with guests but the atmosphere should be informal and above all, fun.
· Reference: LS-76079-2403 · Salary: US $2500 per month gross ( in total for the couple-not per person) taxed at the prevailing rate of 30% for a nett amount of $1800. · Country: Malawi · Province: · Date Posted: 24 May 2017 · Employer type: Game Farm & Lodge
Upmarket lodge situated within a Big 5 Reserve seeks a suitably qualified and experienced couple to fill the roles of Field Guide and Front Of house Lodge anchor to join their team.
Duties for HER: Welcoming guests upon arrival, lodge orientation, check in and registration procedures, processing of reservations (using Semper). She will ensure all front of house communication is streamlined at all time and be the link between the guest and reception/ reservations.
Duties for HIM: Welcoming guests upon arrival, assisting with lodge orientation, performing guided game drives within a Big 5 Reserve, ensuring optimal levels of safety for guests at all times. He will assist with ad hoc duties in and around the reserve as needed as well as assist in other departments within the lodge when needed.
What you need to apply for this position: SHE: Grade 12, Tertiary qualification in Hospitality Management/ Hotel Management highly beneficial. Minimum of 2 years previous working experience in Front Office within 4-5* properties in the capacity of Receptionist/ Reservations. Must be computer literate on MS Office suite and Semper (or a similar reservations management system) HE: FGASA Level 1, DEAT registered, First Aid Level 1, Unendorsed drivers licence and PDP. Must have a minimum of 2 years previous guiding experience on which 1 year must be within a Big 5 reserve.
Please send through copies of your qualifications with letters of reference and a head and shoulders photograph with your application.
· Reference: LS-75979-0801 · Salary: R13 000 Live in (Combined) · Country: South Africa · Province: Limpopo · Date Posted: 08 May 2017 · Employer type: Game Farm & Lodge
Management Couple with a minimum of 3-5 previous working experience in upmarket lodges required to oversee Hospitality Operations. The successful will be required to manage staff, supervise and delegate duties within the various departments to ensure seamless levels of service at all times. Related administration applies.
All applicants to have a minimum of 3-5 years previous working experience in the capacity of Camp Manager / Lodge Manager within a similar lodge management. Must be accustomed to working in remote environment and have very strong staff management skills. Computer literate on MS Office is essential. Drivers licence and own transport essential. The candidate must have a tertiary qualification (Hospitality Management studies or similar) to obtain work permit. Couples accommodation is available. Please send through copies of your qualifications, letters of reference and a photograph.
· Reference: LS-75968-0801 · Salary: Salary Negotiable, Live in + Benefits · Country: Swaziland · Province: · Date Posted: 08 May 2017 · Employer type: Game Farm & Lodge
A luxury 12 Tented Lodge situated in Madikwe Game Reserve.
12 Tents. General Manager or Remote couple would work well. Also looking of an Operations Manager. General Operational Management Duties will apply. Previous experience within upmarket Lodges within similar positions essential.
Accommodation, meals on duty.
Previous Game Lodge Management experience. Exceptional All rounders required with strong communication and interpersonal skills and ability to run all aspects of the general operation.
Relevant Hospitality Qualifications are essential.
· Reference: LS-75885-2608 · Salary: R14 000 - R30 000 · Country: South Africa · Province: North West Province · Date Posted: 26 Apr 2017 · Employer type: Game Farm & Lodge
The General Manager (GM) is responsible for the day-to-day management of the resort and its staff. They have commercial accountability for budgeting and financial management, planning, organising and directing all hotel services, including front-of-house (reception, concierge, reservations), food and beverage operations, and housekeeping.
While taking a strategic overview and planning ahead to maximise profits, the manager must also pay attention to the details, setting the example for staff to deliver a standard of service and presentation that meets guests' needs and expectations. Business and people management are equally important elements
Duties and responsibilities
Guard the efficiency/productivity and the company results:
Draw up plans and budget concepts (revenues, costs, etc. );
Safeguard the realization, tracing and adjustment of deviations;
Developing improvement actions, carry out costs savings;
Guard/ controlling of cost price
Delivering of data and proposals for the budgets and investments.
Safeguard quality of operations (internal & external audits)
Manage the various Department Heads
Coordinate planning of Department Heads and Assistant Managers with regard to time-tables, work schedules, employment of employees within the different services; solving of bottle necks;
Coordination of the execution of activities via instructions to the Heads of Departments/ Assistant Managers, supervision of the execution;
Determination of the workforce, recruitment and hiring of new staff, supervision of sufficient introduction, execution of performance reviews and training of staff.
Be accountable for responsibilities of department heads in their absence.
Implement the SOPs optimally in the resort and act as a flag ship establishment for the brand.
Prepare a monthly financial reporting. Ensure an adequate administration, for the outgoing and incoming invoices, for the payment of invoices and for drawing up periodical management data. Justify deviations and differences.
Leading various internal and external meetings and committees and required by the group and statutory regulations
Supervise the fulfillment of the regulations of the employment.
Responsible for preparation of property budget and forecasts.
Manages labour standards and property level expenses to achieve maximum flow through to the bottom line profit.
Explains and manages financial activities.
Participates and monitors monthly inventory of supplies and equipment. Ensures purchases made are within budget and by approved vendors. Sales
Works with Regional Director of Sales to manage all sales activities of the property and meet revenue objectives.
Identifies and seeks out potential business in local market.
Maintains relationships with local companies and key people to increase visibility within the local market.
Coordinates and implements sales and marketing activities of the property.
Ensure +85% guest satisfaction throughout property.
Ensures that all guest related issues are resolved in a manner consistent with the company's goals and objectives.
Recruits qualified applicants. Trains employees in accordance with company standards.
Motivates and gives direction to all employees.
Communicates all policies and procedures to entire staff. Conducts regular meetings to provide various information including company communications, policy reviews, local property activities, goals, etc.
Ensures that employee related issues are resolved in a manner consistent with company policies.
Perform other duties which are requested by the company.
Skills/Requirements: Qualifications, Experience and Competencies
- General education related to hospitality, on middle and higher management level.
- At least 5+ years' experience within the hotel/lodge/ property industry in Management.
- Excellent written English and copy-writing skills.
- Proficiency in Word, Excel, PowerPoint.
- Experience with several hotel operation systems
- Skillful in project planning/ tasks and able to prioritize projects/ tasks.
- Highly managerial capacities
- Highly organized and efficient individual
- Pro-active and result driven Flexible
- Both team player and captain (hands-on)
- Ability to adapt vision and proven flexibility
- Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
- Administration and Management — Knowledge of business and management principles involved in planning, resource allocation, leadership, and coordination of people and resources.
- Public Safety and Security — Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
Time Management — Managing one's own time and the time of others.
Possible night shifts
Weekend, Sunday and public holiday shifts
· Reference: LS-75811-0710 · Salary: R35 000 - R50 000 · Country: South Africa · Province: KwaZulu-Natal · Date Posted: 07 Apr 2017 · Employer type: Game Farm & Lodge
Will be responsible for the management of the operational area in such a manner that customer satisfaction is achieved.
Assist with queries and guests complaints - management on duty.
Effective management of all staff
Create and maintain relationship with guests.
Responsible for the management of the entire establishment in the absence of the GM
Minimum of 3 years experience as a Duty Manager, as well as a minimum of 3 years experience in an Operations Management position in a 4/5 Star Hotel Should be experienced within all different areas of a Hotel Polite, friendly person with a strong personality that can think on their feet Well spoken and well presented individual Strong leader who have been in charge of employees before Must have grade 12 and be computer literate Previous experience on Opera and Micros would be an advantage Formal hospitality degree/diploma preferable
· Reference: LS-75801-0605 · Salary: Negotiable · Country: South Africa · Province: Limpopo · Date Posted: 06 Apr 2017 · Employer type: Game Farm & Lodge
Seeking a Managament Couple with formal hospitality qualifications and at least 3-5 years formal experience within a 4/5 Star Hotel. Must be well educated, well presented individuals and must be willing to work in a remote environment in Mozambique. Must have experience in staff management.
Must have formal hospitality qualifications and at least 3-5 years experience within a 4/5 Star Hotel.
Computer Literate: must be proficient on formal hotel systems (For example Easy Pos, Protel, Micros, Opera etc)