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Upmarket hotel situated on scenic tourist route seeks frontline, dynamic individual to manage their front office team. Duties include (but are not limited to) Co-ordination and management of all Front Office operations, staff management, development and training; supervision of all Front Office transactions and related administration (using the HOST system), he/ she will liase with Sto'S, Travel Agents and other Potential clients and will be required to manage all client requests and complaints. Will track and manage reservations, deposits and related administration, ensuring seamless communications history at a all times. Related reporting functions apply.
What you need to apply for this position:
Grade 12; Formal qualification in Hospitality management or similar. Minimum of 3-5 years working experience in a supervisory capacity within 3-4* hotels. Must be computer literate on MS Office suite, the HOST or similar property management system.
· Reference: LS-77276-2212 · Salary: R10 000 Live out · Country: South Africa · Province: Mpumalanga · Date Posted: 22 Sep 2017 · Employer type: Hotel
Description: This 5 star Big 5 Game Lodge is looking for a Front of House Manager to run their Reception. The ideal candidate needs to have an eye for detail and good with customers. The Front Office Manager is tasked with making sure that the Front Office - the place where guests first come into contact with the lodge and staff - runs smoothly and effectively.
Salary R12 500 to R15 000 Live in
Operate the front desk on a shift to shift basis as directed by the General Manager
Ensure a high level of product knowledge for the Property, the daily happenings in the Lodge as well as the local area
Ensure that all guests receive a fast, efficient, professional and friendly check-in and check-out at the front desk
All customer queries and requests are to be handled in a polite and efficient manner thereby maintaining a consistently high level of customer service
Ensure that a high level of communication and liaison is maintained between Front Office and all other departments within the hotel
Make certain that the Front Office Manager and the Shift Manager are kept fully aware of any relevant feedback from either the customer or other departments
Excellent communication skills and great command of the English language
Excellent interpersonal skills needed for interaction with guests, colleagues and suppliers
Must have a pro-active mindset and be able to exercise initiative
A highly resilient individual
Eye for detail
Managing and training the Front Office staff
Ensuring the front desk provides a professional and friendly service for guests
Dealing with guests
Arranging staff scheduling
Acting as liaison between General Manager and staff
The Front Office is the area of the hotel where guests form their first and last impressions of the lodge - this makes it really important for the Front Office Manager to work hard to create a pleasant experience for guests to ensure their return.
Qualifications and skills
Matriculation certificate (or the equivalent)
A Hotel Diploma would be an added advantage
Must be computer literate
Previous experience within Front Office
Work Cycle and Benefits:
6 Weeks on 2 weeks off
R880 food allowance
Single basic furnished accommodation with own bathroom
Medical Aid 50%
Provident fund 7. 5%
When submitting your CV please ensure that you include the following documentation in order for us to proceed with your application:
Full CV with correct start and end dates from each previous position
A head and shoulders picture
Copy of Driver's License
Copy of ID
· Reference: LS-77266-2103 · Salary: R12 500 - R15 000 Live in · Country: South Africa · Province: Eastern Cape · Date Posted: 21 Sep 2017 · Employer type: Game Farm & Lodge
Luxury 5* property situated within pristine Big 5 Reserve seeks frontline, dynamic candidate to join their team. Duties include (but are not limited) to: Welcoming guests upon arrival, registration and check in/ Check out procedures; Lodge orientation; supervision and involvement with all meal service, bar service ensuring that guests need are attended to (and exceed at all times). The successful incumbent will be involved in Housekeeping (assisting with room checks, supervision of cleaning and ensuring all public areas are aesthetically pleasing in line with lodge standards). He/ She will attend to VIP requests, co-ordination of additional tours of interest and assisting with arrangement and confirmation of transfers if required. This is a multi-faceted position best suited to a bubbly, energetic individual who thrives on extensive interaction with guests.
What you need to apply for this position:
Grade 12, Tertiary qualification in Hospitality Management (or similar) ESSENTIAL. Candidates will consider graduates who have completed their in-service training in Hospitality/ Lodge Management - this is a fantastic opportunity for aspiring Lodge managers to gain a foothold into the industry. Must be computer literate on MS Office suite. Must have an unendorsed drivers licence.
· Reference: LS-77244-1909 · Salary: R7 000 Live in · Country: South Africa · Province: Limpopo · Date Posted: 19 Sep 2017 · Employer type: Game Farm & Lodge
Our corporate 5 star hotel in Pretoria is currently recruiting for an experienced Night Auditor.
The incumbent will report directly to the Night Manager.
The Night Auditor checks front office accounting records for accuracy and on a daily basis summarizes and compiles information for the hotels financial records. The Night Auditor tracks room revenue, occupancy percentages and other front office operating statistics.
In addition, the incumbent will prepare a summary of cash, cheque and credit card activities, reflecting the hotel's financial performance for the day. They post room charges and room taxes to guest accounts including guest transactions not posted during the day by the front office cashier.
Relevant hotel school qualification or similar
At least 3-5 years prior experience as a Night Auditor
Hands on Problem Solving approach and the ability to remain calm under pressure
Well versed in an HMS system (Protel advantageous)
Ability to work as part of a team, as well as independently
Effective communication with members of staff as well as Guests of the Hotel
Honest and trustworthy beyond approach
Great attention to detail
Team Player who leads by example
Proactive in approach
· Reference: LS-77249-1802 · Salary: R 10,000.00 p/m · Country: South Africa · Province: Gauteng · Date Posted: 18 Sep 2017 · Employer type: Hotel
An established hotel in Pretoria East is seeking a senior duty manager. A highly presentable and reliable individual with a strong character and good communications & leadership skills is essential. Must be willing to train and manage an existing team. Must be a person predisposed to good public relations and attention to detail. Previous strong hospitality exp in a senior position is essential and related qualification an advantage. Not a live in position so own transport necessary. Weekend and shift work mandatory.
Non SA Residents applying must be in possession of a valid permit. Please send a brief CV with recent contactable references.
· Reference: LS-77213-1409 · Salary: R18 000 neg · Country: South Africa · Province: Gauteng · Date Posted: 14 Sep 2017 · Employer type: Hotel
My Client in the Central Drakensberg is looking for a Night Manager to join their team.
Night Manager will represent the Management during the night. The Night Manager also assists the Front Office Manager in all aspects of the department including but not limited to operations, planning, budgeting, staffing and payroll in accordance with hotel policies and procedures.
The Night Manager provides leadership and support to all members of the Front Office and enforces the Hotels Standards of Excellence in all areas supervised.
Skills/Requirements: Duties and Responsibilities
Manage and monitor activities of all employees in the Front Office department making sure they adhere to the standards of excellence and to the guidelines set in the employee handbook, hotel policies and procedures, coaching, training and correcting where needed.
Direct and oversee all hotel operations during the night shift to ensure guest satisfaction and safety.
Conduct Briefing for all staff during Night Shift.
Inform all Overnight staff of nightly activities, group and VIP arrivals as well as special requests and repeat guests.
Check accommodations, making sure any special requests are carried out accordingly, greet guests upon arrival and ensure escort to accommodations if appropriate.
Maintain a professional and high quality service oriented environment at all times.
Act as manager on duty for the hotel in the absence of the Front Office Manager dealing with complaints, problem solving, disturbances, special requests and any other issues that may arise.
Manage the night shift in the department ensuring all employees perform the tasks assigned to them and coordinate Front Office activities with other departments.
Required to welcome our guests to the hotel in a friendly and helpful manner, ensure that the public areas are kept clean and tidy.
Must actively participate in the decision making process on guest relocation for nights when overcapacity, execute accordingly and ensure a smooth relocation process. This effort must be coordinated with the Front Office Manager and/or Manager on Duty prior to shift start.
Monitor and develop team member performance to include, but not limited to, providing supervision, scheduling, assigning nightly work, conducting training, conducting counselings and evaluations and delivering recognition and also reward.
Ensure the accurate completion of the daily night audit in a timely fashion.
Must be able to perform the full night audit if needed.
Oversee preparation of daily summary reports.
Assist the Front Office Manager in implementing and enforcing financial controls throughout the department, helping with control of operating expenses, scheduling and purchasing.
Should Show Initiative, Problem Solving, Staff Training, Team Leading.
Work closely with the Housekeeping Department to improve guest services and foster cross departmental communication.
Be aware and able to enforce all fire-life-safety procedures.
Remain current in all updates with regards to new procedures and training.
Report any suspicious persons, activities and/or hazardous conditions to the Security department and/or the Front Office Manager.
Qualifications and Requirements
Must be able to communicate in English writing and speaking and other languages are advantages. Good personality and charming is important to be the Night Manager in the way to represent himself on behalf of hotel management.
Graduates bachelor degree and/or diploma in hotel or other related field. Computer Knowledge and experience in MS office programs.
Previous Front Office experience in supervisory/management capacity in a similar environment is required.
Previous customer service and general computer experience required. Property Management Software experience required.
· Reference: LS-77183-1103 · Salary: R17 000 Live in · Country: South Africa · Province: KwaZulu-Natal · Date Posted: 11 Sep 2017 · Employer type: Hotel
We are looking for a Butler - someone who strive to deliver a level of personalised service that exceeds the expectation of the guest.
The ideal candidate will have excellent communication skills, must be able to work under pressure, be able to multi tasks and have an eye for detail.
A minimum of Grade 12 or equivalent, a valid driver's license with PDP with 2 years experience in a 5* Hotel in a Front Office / Reception / Porters or F&B environment is required. The ideal candidate must be computer literate and must have received Butler Training.
Working knowledge of Opera/Micros/Fidelio would be advantageous.
Duties include, but are not limited to:
Customer service delivery - receiving guests upon arrival; carrying out in-room check-ins; taking orders, setting up & serving; attending to all guest needs e. g. tours/transfers, laundry, shoe shining; serving guests in the lounge/library/bar for breakfast, high tea and cocktail hours
Operational activities - ensure rooms & public areas are clean, report deviances to RDM; create a sense of presence by maintaining a high degree of visibility with guests & staff
Administration - record of guest requirements; log books recorded as needed.
IMPORTANT: We are looking for candidates who reside in George / surrounds, who are flexible if overtime is required and who are fit and able to carry out the normal responsibilities attached to these roles;
The company's Employment Equity Plan will be taken into consideration with all appointments. If you had not received an invitation to an interview within 2 weeks of submitting your application, you should consider your application as unsuccessful.
· Reference: LS-77179-1101 · Salary: tba · Country: South Africa · Province: Western Cape · Date Posted: 11 Sep 2017 · Employer type: Hotel
Reservations Consultant with at least 3 years experience in reservations. You will be responsible to take and make bookings for 2 sanctuaries a guest lodge as well as a function venue. Experience working with a online booking system is essential. You will also have some marketing functions and be involved in events. You will also be part of stocktaking and processing.
1. Must have at least 3-5 years experience in reservations
2. Must have very stong administrative skills
3. Any qualification in Hospitality or Tourism will be to your advantage
4. Must be fully computer literate
5. Must have experience working with a online booking system
6. Must have very strong telephone skills
7. Must be able to sell and market a function venue
8. Must be able to work weekends
9. Must have a strong personality and keen eye for detail.
· Reference: LS-77155-0808 · Salary: R7 000 - R8 000 dep on exp · Country: South Africa · Province: North West Province · Date Posted: 08 Sep 2017 · Employer type: Game Farm & Lodge
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