"Thanks to Lodgestaff.com I found an assistant management couple and am really excited to add them to our staff. I will always make use of this excellent service available to the South African hospitality industry." Louisa Strydom, Riverside Lodge, Aliwal North
"I visit lodgestaff.com at least once a week, it’s a great service you offer & I always find something to read or follow up on, keep up the good work." Shane Tintinger, TsAfrika Catering Solutions
Description: Kendrick Recruitment are seeking a Retail Travel Consultant for a group of luxury 5* lodges. Salary will be market related.
Creative planning and designing of itineraries
Managing the reservations process for bookings in a manner which ensures guest budget is achieved
Handling of bookings from quote to finalizing, invoicing and travel documents
Consistent and clear communication with agents, sales teams, preferred supplier partners and colleagues.
Emergency duty will be on a rotational basis as per the Retail Emergency BOP
Working hours early and late shift on a weekly rotational basis
Calm and professional manner of servicing agents and guests
Proactive selling of our products and services ensuring the best possible safari for the guests
An independent, curious and “can do it” nature
Upholding the values of the company. Care of the people, Care of land and Care of the wildlife
A passion for delivering service excellence
An in-depth knowledge of Tourplan advantageous
A good knowledge of South Africa, Southern and East Africa preferable
A willingness and aptitude to learn
Skills/Requirements: SKILLS REQUIRED:
Communication skills and a good command of the English language with
Time & desk management
Attention to detail
Elaborating in writing explanations or descriptions
Working in an orderly manner
Exceptionally customer focused
Good interpersonal skills
Sense of urgency
Passionate about guest delight
Diligence and self-motivation to meet deadlines and keep on top of your job
Willingness/ability to share information and teach and inspire others
PREVIOUS WORK EXPERIENCE REQUIRED:
Minimum of 4 - 6 years previous inbound tour consulting experience required
Should you meet the above-mentioned requirements please send us your CV and a professional head and shoulders photo today. Good Luck!!
· Reference: LS-76471-3012 · Salary: Market Related · Country: South Africa · Province: Gauteng · Date Posted: 30 Jun 2017 · Employer type: Game Farm & Lodge
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