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Boutique hotel in Bryanston - Guest Reservations Officer
Description: Boutique Hotel seeks presentable, reliable and well-spoken Junior Receptionist/Junior Duty Manager to start 2nd May. Matric Certificate, Hospitality Qualification and previous experience within a hotel is needed. Computer literate Ms Office, Seeking reliable, motivated, organised team player, who has an cheerful and outgoing personality.
To receive reservations for accommodation from clients, either in person or by telephone, or email
To take guests' details and allocate their rooms
To inform guests about the hotel's facilities, policies and procedures
To provide tourist information to guests
To deal with enquiries and requests from guests
To take messages for guests
To calculate guests' bills and issue receipts upon payment
Must be able to cashier duties.
Follow policies and procedures with guests and hotel.
To perform general secretarial duties, such as preparing correspondence and attending to the switchboard.
To ensure safe conditions for all personnel and guests.
To ensure that all maintenance requirements are reported to the security control book, recorded daily and followed up.
To update and maintain the reservation system on a daily basis.
To operate and utilise the reservation system to its full capacity
Ensure a fast and efficient service to the guests.
To ensure that customer relations are kept to a high standard and that all complaints are dealt with immediately and in a manner satisfactory to the customer and are immediately reported to management.
Skills/Requirements: Skills/Requirements: Must be able to multi-task, take initiative, have strong all round skills, be willing and able to step into various roles when required - a self-starter who is happy to work shifts/weekends as per hotel regulations. Must have own transport to and from work.
· Reference: LS-75743-0311 · Salary: Negotiable · Country: South Africa · Province: Gauteng · Date Posted: 03 Apr 2017 · Employer type: Hotel