"Thanks to Lodgestaff.com I found an assistant management couple and am really excited to add them to our staff. I will always make use of this excellent service available to the South African hospitality industry." Louisa Strydom, Riverside Lodge, Aliwal North
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Assist the GM of this Boutique 5* Hotel to fully manage the front desk and all that this entails. Lead, Motivate, Train and Manage staff to ensure Guests are receiving the best service possible to 5* Boutique standards. Management of Bookings, Check ins, Recieivng of payments, Check Outs, Daily to Monthly Reports. (Strong working knowledge of OPERA required).
Strong OPERA working Knowledge. Experienced within a supervisory role within a 5* Hotel.
Relevant Hospitality Qualification is a strong advantage.
· Reference: LS-75077-1910 · Salary: R12 000 · Country: South Africa · Province: Gauteng · Date Posted: 19 Jan 2017 · Employer type: Hotel
Our corporate 5 star hotel in Sandton is currently recruiting for an experienced Hotel Front Office Receptionist.
The incumbent will report directly to the Front Office Duty Manager and will be responsible for the all front office duties. Duties will include but are not limited to check in and check out of guests, guest ledgers, front office account, guest relations, complaints / complaint handling and guest profiles.
Hotel school graduate
At least 2 years' experience as a hotel front office receptionist
Computer literate in a recognised PMS system (not neg)
Well-presented and well spoken
Ability to work shifts
· Reference: LS-75073-1802 · Salary: R8 000 · Country: South Africa · Province: Gauteng · Date Posted: 18 Jan 2017 · Employer type: Hotel
Our corporate 5 star hotel in Sandton is currently recruiting for an experienced Front Office Duty Manager.
The incumbant will report to the Rooms Division Manager and will be responsible for the supervision of all staff and front office duties. Duties will include but are not limited to the supervision of check in and check out, guest ledgers, front office account, guest relations, and guest profiles.
Hotel school graduate
At least 2 years experience as a front office supervisor
Proven staff management, training, and motivational experience
Computer literate in a recognised PMS system (not neg)
Well presented and well spoken
Ability to work shifts
· Reference: LS-75072-1802 · Salary: R10 000 - R13 000 · Country: South Africa · Province: Gauteng · Date Posted: 18 Jan 2017 · Employer type: Hotel
A large Hotel and Conference Center situated in Muldersdrift.
Supervise continuous 7 day/week, 24 hour front office operations, night audit and assigned staff, including hiring, training, evaluating performance and scheduling work. Monitor all front office financial operations, including group billing, verifying rates/discounts, daily sales reconciliations, petty cash and room inventory controls. Formulate budgets and prepare monthly revenue/expense forecasts. Maintain customer service/satisfaction standards, handle customer service issues, process refunds. Maintain and operate all computer equipment. Be responsible for health and safety compliance. Work closely as liaison with internal sales account executive. Ensure control of expenditure is kept within budget.
Hospitality Tertiary Qualification is a strong advantage.
Minimum 3 years experience within similar position within Hotel environment required. Computer Literate.
· Reference: LS-75052-1611 · Salary: R20 000 CTC · Country: South Africa · Province: Gauteng · Date Posted: 16 Jan 2017 · Employer type: Hotel
Acknowledge the customer with a smiling face and remember that the customer always comes first and always make our customers know that they are important and special to us. Handle all customer questions and concerns.
To ensure that stock in the resale area is correctly displayed and that fridges and shelves are restocked daily
Must ensure that the front of house area is clean.
Counting money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change, ensure that the counter around the tills is clean and ensure that there is sufficient paper and ribbon in the printer.
To ensure that the daily cash up and related paperwork is completed accurately and completely according to the standard.
Issue a receipt to the customer and return the appropriate change
Any discrepancies must be accounted for and short falls will be deducted as per agreement.
Must assist in the smooth running of the front of house.
Must assist the front of house and back of house in running with orders.
Assist anywhere possible when the store is quiet, including assisting in cleaning.
Clean up the counter
Prepares a Sales analysis on a daily basis.
Must on close of shift, ensure that the Admin Assistant / Admin manager has been called to do an end of shift cash-up for each till.
Maintain all cash handling procedures
Assist in implementation and enhancement of all controls in the unit, specifically in relation to cash
Assist with stock-takes and the replenishment of stock at the unit
Operate as part of a team
Oversee and ensure float is correct
Ensure own and surrounding areas remain clean / high hygiene standards
May be required to assist with any other duties that may be outside scope of responsibility
We are currently a Reservationist to be part of our Reservations Team at our busy, iconic hotel in Sandton
• Provide general hotel and promotional information • Handle all aspects of room reservations for guests/travel agents and tour operators • Process reservations, payments and confirm arrangements • Maximise booking by delivering efficient reservations service • Ensure that every detail of a customer’s reservation has been accurately recorded following established procedures • Follow up on non-guaranteed reservation, payment, vouchers etc.
• Hospitality qualification would be an advantage • At least 5 years previous experience in hotel reservations and reception • Must be computer literate - knowledge of Protel would be an added advantage • Excellent administration skills • Excellent communication skills • Excellent interpersonal skills and the ability to handle conflict • Excellent grooming and professional appearance • Ability to work shifts • Ability to multi-task • Must be a team player
· Reference: LS-75000-0611 · Salary: R14 000.00 · Country: South Africa · Province: Gauteng · Date Posted: 06 Jan 2017 · Employer type: Hotel
This 3* private lodge and game reserve is family owned and managed. It is situated near Cullinan, half an hour's drive from the Kolonade shopping centre. This lodge offers a family warmth, kindness and refined elegance to both local and international guests. The staff of the lodge can be described as integral members of a team, and they are dedicated to making their guests feel at home and delivering African hospitality at its finest. Catering to some of the world's most discerning guests, (including Leonardo Di Caprio and Paris Hilton), the staff are essential in making the experience a memorable one for each guest. The lodge now seeks a Receptionist/administration/PA to maintain responsibility for position described below while promoting the company goals of guest service and satisfaction and teamwork. Subtle, sophisticated and serene - this lodge seeks a person who will give his best towards guest satisfaction and oversee the daily operations in manner matching the lodge's high standards.
Tertiary qualification in Hotel Management or similar OR
Executive Secretary / PA diploma.
Minimum of 2 years previous working experience within the field.
TAKE NOTE: Please do not apply if you do not meet all the requirements.
Must be well-rounded and able to handle diverse situations and run the reception unaided.
A person who really enjoys logistics, administration and PA duties.
Outstanding written and verbal communication is essential
A good leader
Very organized and meticulous individual.
Fluent in English, and be able to understand guests who can speak English with a strong Spanish, French, Dutch or German accent.
Lots of guest interaction required so the candidate must be very people focused.
Good telephone skills.
Good computer knowledge of Windows and Mac programs
Energetic and have problem-solving abilities.
Must be able to handle pressure & stressful situations as well as slower periods within the workplace.
· Reference: LS-74982-0510 · Salary: from R4 000 depending on leadership qualities/skills/experience. · Country: South Africa · Province: Gauteng · Date Posted: 05 Jan 2017 · Employer type: Game Farm & Lodge
Busy hotel in Pretoria requires experience Front Office Manager who will be responsible for the afternoon shift.
Seeking a well experienced Front Office Manager. Will be responsible to operate within the policies and procedures as set out in the operating manual; oversee cash procedures on a daily basis and ensures adherence to company standards; conduct arrival and departure audits in all areas of the Front Office; to train staff as and when necessary; to competently handle any industrial relations issues within the front office department; provide updated room availability and rate information; ensure that housekeeping discrepancy reports are resolved; generate variance reports; fulfill any special requests and ensure special room assignments are completed for individual and group arrivals. The successful incumbent will have a formal degree or diploma in Hospitality; experience in a supervisory role in Front Office; excellent communication skills; fully computer literate in MS Word and Excel; good leaderships skills and ability to take charge; ability to handle pressure and multitask; excellent attention to detail.
· Reference: LS-74895-0011 · Salary: R12 000 - R14 000 · Country: South Africa · Province: Gauteng · Date Posted: 12 Dec 2016 · Employer type: Hotel
Receptionist required for upmarket hotel.
Must have formal qualifications and 1 year experience as a receptionist in an upmarket hotel would be an advantage, but will consider graduates with Good inservice training. Computer literate on any hotel computer package. Must be outgoing, friendly, fluent in English.
· Reference: LS-74895-0016 · Salary: R6 000 - R8 000 · Country: South Africa · Province: Gauteng · Date Posted: 12 Dec 2016 · Employer type: Hotel
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