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My Client in the Central Drakensberg is looking for a Night Manager to join their team.
Night Manager will represent the Management during the night. The Night Manager also assists the Front Office Manager in all aspects of the department including but not limited to operations, planning, budgeting, staffing and payroll in accordance with hotel policies and procedures.
The Night Manager provides leadership and support to all members of the Front Office and enforces the Hotels Standards of Excellence in all areas supervised.
Skills/Requirements: Duties and Responsibilities
Manage and monitor activities of all employees in the Front Office department making sure they adhere to the standards of excellence and to the guidelines set in the employee handbook, hotel policies and procedures, coaching, training and correcting where needed.
Direct and oversee all hotel operations during the night shift to ensure guest satisfaction and safety.
Conduct Briefing for all staff during Night Shift.
Inform all Overnight staff of nightly activities, group and VIP arrivals as well as special requests and repeat guests.
Check accommodations, making sure any special requests are carried out accordingly, greet guests upon arrival and ensure escort to accommodations if appropriate.
Maintain a professional and high quality service oriented environment at all times.
Act as manager on duty for the hotel in the absence of the Front Office Manager dealing with complaints, problem solving, disturbances, special requests and any other issues that may arise.
Manage the night shift in the department ensuring all employees perform the tasks assigned to them and coordinate Front Office activities with other departments.
Required to welcome our guests to the hotel in a friendly and helpful manner, ensure that the public areas are kept clean and tidy.
Must actively participate in the decision making process on guest relocation for nights when overcapacity, execute accordingly and ensure a smooth relocation process. This effort must be coordinated with the Front Office Manager and/or Manager on Duty prior to shift start.
Monitor and develop team member performance to include, but not limited to, providing supervision, scheduling, assigning nightly work, conducting training, conducting counselings and evaluations and delivering recognition and also reward.
Ensure the accurate completion of the daily night audit in a timely fashion.
Must be able to perform the full night audit if needed.
Oversee preparation of daily summary reports.
Assist the Front Office Manager in implementing and enforcing financial controls throughout the department, helping with control of operating expenses, scheduling and purchasing.
Should Show Initiative, Problem Solving, Staff Training, Team Leading.
Work closely with the Housekeeping Department to improve guest services and foster cross departmental communication.
Be aware and able to enforce all fire-life-safety procedures.
Remain current in all updates with regards to new procedures and training.
Report any suspicious persons, activities and/or hazardous conditions to the Security department and/or the Front Office Manager.
Qualifications and Requirements
Must be able to communicate in English writing and speaking and other languages are advantages. Good personality and charming is important to be the Night Manager in the way to represent himself on behalf of hotel management.
Graduates bachelor degree and/or diploma in hotel or other related field. Computer Knowledge and experience in MS office programs.
Previous Front Office experience in supervisory/management capacity in a similar environment is required.
Previous customer service and general computer experience required. Property Management Software experience required.
· Reference: LS-77183-1103 · Salary: R17 000 Live in · Country: South Africa · Province: KwaZulu-Natal · Date Posted: 11 Sep 2017 · Employer type: Hotel
Our 5-star hotel in Umhlanga is currently recruiting for an experienced Hotel Rooms Division Manager.
The incumbent will report directly to the General Manager and will be responsible for: direct and control the following departments within the Hotel: Reservations, Reception and Information / Tours Counter, Telephone Section, Airport representatives, Front Office Cashier, Porters Department and Housekeeping. The position’s main duties are divided in spot checking of hotel rooms to ensure standards, authorizing all leave schedules, ensuring control of expenditures as well as budgets set.
Relevant hotel school qualification or similar
At least 6-8 years experience as a Rooms Division Manager
Hands on Problem Solving approach and the ability to remain calm under pressure
Ability to work as part of a team, as well as independently
Effective communication with members of staff
Honest and trustworthy beyond approach
Great attention to detail
Presentable and well spoken
Team Player who leads by example
Proactive in approach
People management skills
· Reference: LS-77148-0704 · Salary: R 20,000.00 - R 25,000.00 p/m · Country: South Africa · Province: KwaZulu-Natal · Date Posted: 07 Sep 2017 · Employer type: Hotel
A Lodge in Natal Midlands is looking for a dynamic qualified Spa Therapist with Front Office Assistant.
This is a dual role position, when required will be doing Spa Treatment and balance of the time assisting with Front Office requirements
Her duties include: Spa Treatments, Reservations, Hosting and Stock Control. She must be well organized and able to work independently. Reporting to the General Manager.
Have a formal Spa Therapist qualification.
Must have an outgoing and pleasant personality, flexible and willing to become part of the Team as the Lodge develops and expands.
Guest interaction is key
What we need from you
Your CV in Word - Photo Copy CV's will not be accepted
A recent photo of yourself
Copies of any written references you may have
Names and contact details of references from your recent employments
Copies of relevant certificates
A motivation letter from yourself
· Reference: LS-77094-0412 · Salary: Dependant on your experience · Country: South Africa · Province: KwaZulu-Natal · Date Posted: 04 Sep 2017 · Employer type: Game Farm & Lodge
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