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A Wedding And Functions Co-ordinator is responsible for the day-to-day management of a conference center and wedding facilities. This includes managing all staff services such as:
Sales, Marketing, advertising and PR;
Duties and responsibilities
communicating daily with the management team, planning work schedules and checking client requirements;
dealing with customer complaints, comments and enquiries;
ensuring all events run smoothly;
managing budgets and financial plans;
taking responsibility for the recruitment, training, organisation and monitoring of staff;
supervising maintenance, supplies and equipment;
achieving profit targets;
taking responsibility for the sales and marketing of the conference centre, including pricing, promotions and promotional materials, image and brand and profile;
leading by example in maintaining service standards;
applying current legal and in-house HR procedures to ensure the retention of good staff and the provision of high-quality services;
researching markets to identify new business;
negotiating with external service providers and suppliers as required;
purchasing equipment necessary for the conference centre to operate;
ensuring compliance with health and safety, licensing laws and other legal regulations;
Event Management and Administration:
Work with appropriate individuals to develop and monitor timelines and deadlines related to all aspects of events, ensuring the information is communicated with staff, volunteers, contractors and other constituents.
Work with committees to develop a program for events including speakers, topics, and timing and communicate with speakers regarding their commitment to the event and their needs related to attending the event (i. e. A/V, travel, reimbursement, handouts, bios, etc. )
Submit program to appropriate individuals for credit approval.
Manage database and registration process, including on‐site registrations, to assure accurate registration data, name badges (and ribbons), fee collection, counts for specific events, etc.
Manage and work with appropriate staff to evaluate all events, ensuring continual improvement and quality customer service. Utilize survey monkey instrument to evaluate attendees and non‐attendees, as appropriate, gathering and disseminating the results received.
Attend the event and provide on‐site support, as requested by the Executive Director.
Provide any follow‐up to the events such as thank‐you letters to speakers, vendors, sponsors, volunteers, etc., as needed, working with the sponsor/exhibit coordinator. Ensure materials are sent to registered non‐attendees and ensure committee meets to discuss event after the fact.
Manage all special activities held in conjunction with events including golf outings, spouse tours, raffles, contests, etc.
Responsible to pack and oversee shipping of materials needed for events and ensure their prompt arrival.
Responsible for ensuring all materials arrive back to the office after events and are properly disseminated to staff responsible for those items.
Perform other duties which are requested by the company.
day-to-day troubleshooting and addressing problems as they arise.
General education related to hospitality, on middle and higher management level.
At least 5 years experience within the hospitality industry
Excellent written English and copy-writing skills.
Proficiency in Word, Excel, PowerPoint.
Experience with several hotel operation systems
Skilful in project planning/ tasks and able to prioritize projects/ tasks.
Highly managerial capacities
Highly organized and efficient individual
Pro-active and result driven Flexible
Both team player and captain (hands-on)
Ability to adapt vision and proven flexibility
Customer and Personal Service
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Administration and Management
Knowledge of business and management principles involved in planning, resource allocation, leadership, and coordination of people and resources.
Public Safety and Security
Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
Managing one's own time and the time of others.
Possible night shifts
Weekend, Sunday and public holiday shifts
· Reference: LS-75261-0604 · Salary: R7 000 - R10 000 · Country: South Africa · Province: KwaZulu-Natal · Date Posted: 06 Feb 2017 · Employer type: Game Farm & Lodge
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