"Thanks to Lodgestaff.com I found an assistant management couple and am really excited to add them to our staff. I will always make use of this excellent service available to the South African hospitality industry." Louisa Strydom, Riverside Lodge, Aliwal North
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A challenging position is available to someone with a passion for the Game Lodge industry willing to lead and manage 4 properties in A Private, Big 5 Game Reserve with empahsis on 5-star hospitality.
This position includes but is not limted to following functions:
To support Operations Manager / Assistant Hospitality Manager and Team Leaders.
Supervise and evaluate staff
Handle guest complaints when necessary
Facilitate Staff issues and complaints and finding solutions
Assist in pricing products or services
Assume responsibility of budgeting and monitoring expenses
Enforce adherence to regulations and quality standards
Ensure all records are kept properly and consistently
Review and prepare reports for top management
Assess service levels
Host VIP Guests
Proven experience as hospitality manager
Hands-on experience in customer service or sales
Solid understanding of hospitality procedures and best practices
Knowledge of quality standards (e. g. LQA / ISO)
Proficient in MS Office and relevant software (e. g. MICROS & OPERA)
Excellent organizational and leadership skills
Outstanding communication (verbal and written) and interpersonal skills
BSc/BA in hospitality management or relevant certificate
Knowledge of Local area
Knowledge of the 5-star Game Lodge industry
Knowledge of Bush
Proven work experience as a hospitality manager
Excellent listening skills.
Management: Working with budgets, planning, creating schedules and supervising
Organization from guests to maintenance, to events to budgets and scheduling.
Valid First Aid Certificate
· Reference: LS-76212-0901 · Salary: R15 000 - R20 000 · Country: South Africa · Province: KwaZulu-Natal · Date Posted: 09 Jun 2017 · Employer type: Game Farm & Lodge
A 5* Boutique Hotel and Spa situated in the Natal Midlands
Manage the Hotel and Spa reservations operation. Manage and supervise the reservations staff. Implement and manage reservations systems to efficiently capture reservations originating from all booking sources. Deal with reservations and information requests ensuring accurate information is supplied and presentation is in line with our company image. Confirming reservations and forwarding invoice within 4 hours of receipt of reservation to Capturing reservations in the reservations system according to company standards o Applying company reservations policies and procedures and develop ”best practice” policies and standards. Provide reservations statistics and reports to the to the Sales & Marketing Manager to deadlines as determined. Implement efficient reservations policies and practices at all units. Train and develop staff in reservations. Assist in the handling and processing of reservations. Ensure efficient and accurate filing system is in place and maintained, to process reservations and relevant documentation. Work closely with the hotel front office staff and sales staff to maximise reservations and optimise hotel occupancy and revenue. Reconcile credit card charges and give through to accounts.
Single Accommodation, Meals On duty.
Experienced in 5* Boutique Hotel Reservations.
Relevant Hospitality Qualifications are required.
· Reference: LS-76075-2501 · Salary: R12 000 - R15 000 · Country: South Africa · Province: KwaZulu-Natal · Date Posted: 25 May 2017 · Employer type: Hotel