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Your search for Front Office, Concierge & Reservations in North West Province returned 1 results(s). The latest jobs are listed first.

WARNING: Please do not apply for a job if you do not fit the requirements. Your application will not be considered if you are not qualified.

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Receptionist - VaalkopDam - Brits / Rustenburg
Finfoot lake reserve is looking for a lodge Receptionist and administrator

The position is a live in position of local individuas can commute

Job purpose

Front of house administration and all associated duties with check-in and out.

Duties and responsibilities

  • General Business Administration

    • F&B system administration on shift closure and end of day processes

    • New guest welcome calls, dietary requirements and directions

    • System (apex) memo updates

    • Respond to all allocated correspondence

    • Actions Bookings, payments

    • Update Club bookings and arrivals with the systems

    • Complete checklists

    • Restock curio shop and stock take

    • Refill all Tuck-shop Items and stock take

    • Stationery Orders and stock take

    • Staff accounts finalized

    • Facilitate stock take sheets

  • Apex administration including but not limited to Arrival and pax updates

    • Transferring club accommodation

  • Other department administration

    • Kitchen instruction updates

    • F&B Cash up administration and filing

    • Housekeeping - welcome note preparation

    • Ranger and activity updates

  • Banking

    • Sales report and end of day reports

  • Bookings. com

    • Arrival confirmation

    • New booking correspondence and system updates

  • Arrivals

    • Visible guest interaction.

    • Check-in procedures, preprinted registration forms and key checks.

    • Update system

    • Load any payments

    • Welcome drinks.

  • Departures

    • Deposit confirmation and refund

    • Action guest accounts

    • System updates and key collection

  • Deliveries

    • Maintenance Stock orders

    • Receive stock with department representative

    • Load all invoices on system and correspond with finance

    • File all invoices and delivery notes

  • Any and all other administrative, assistant and PA duties as allocated

Qualifications, Experience and Competencies

  • Grade 12
  • 1-2- years relevant front of house or related experience
  • Apex experience would be beneficial
  • 2 years solid customer service and administrative experience
  • Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • Administration and Management — Knowledge of business and management principles involved in planning, resource allocation, leadership, and coordination of people and resources.
  • Public Safety and Security — Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
  • Time Management — Managing one's own time and the time of others.
  • Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
Working conditions

  • Possible night shifts
  • Weekend, Sunday and public holiday shifts

· Reference: LS-75929-0301
· Salary: R5,000 R7,000
· Country: South Africa
· Province: North West Province
· Date Posted: 03 May 2017
· Employer type: Game Farm & Lodge

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