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Description: This 5 star Big 5 Game Lodge is looking for a Front of House Manager to run their Reception. The ideal candidate needs to have an eye for detail and good with customers. The Front Office Manager is tasked with making sure that the Front Office - the place where guests first come into contact with the lodge and staff - runs smoothly and effectively.
Salary R12 500 to R15 000 Live in
Operate the front desk on a shift to shift basis as directed by the General Manager
Ensure a high level of product knowledge for the Property, the daily happenings in the Lodge as well as the local area
Ensure that all guests receive a fast, efficient, professional and friendly check-in and check-out at the front desk
All customer queries and requests are to be handled in a polite and efficient manner thereby maintaining a consistently high level of customer service
Ensure that a high level of communication and liaison is maintained between Front Office and all other departments within the hotel
Make certain that the Front Office Manager and the Shift Manager are kept fully aware of any relevant feedback from either the customer or other departments
Excellent communication skills and great command of the English language
Excellent interpersonal skills needed for interaction with guests, colleagues and suppliers
Must have a pro-active mindset and be able to exercise initiative
A highly resilient individual
Eye for detail
Managing and training the Front Office staff
Ensuring the front desk provides a professional and friendly service for guests
Dealing with guests
Arranging staff scheduling
Acting as liaison between General Manager and staff
The Front Office is the area of the hotel where guests form their first and last impressions of the lodge - this makes it really important for the Front Office Manager to work hard to create a pleasant experience for guests to ensure their return.
Qualifications and skills
Matriculation certificate (or the equivalent)
A Hotel Diploma would be an added advantage
Must be computer literate
Previous experience within Front Office
Work Cycle and Benefits:
6 Weeks on 2 weeks off
R880 food allowance
Single basic furnished accommodation with own bathroom
Medical Aid 50%
Provident fund 7. 5%
When submitting your CV please ensure that you include the following documentation in order for us to proceed with your application:
Full CV with correct start and end dates from each previous position
A head and shoulders picture
Copy of Driver's License
Copy of ID
· Reference: LS-77266-2103 · Salary: R12 500 - R15 000 Live in · Country: South Africa · Province: Eastern Cape · Date Posted: 21 Sep 2017 · Employer type: Game Farm & Lodge
Back at your camp check all issues against your pre-list (and return list to stock controller by next morning).
Stock up bar as per SOP.
Feedback to all staff on relevant issues raised at HOD meeting and information regarding departure and arrival times of guests.
Inspect garden areas.
Report any challenges and follow up!
Check on public areas and breakfast prep.
Check that duties are performed as per check lists.
Pre-prep for breakfast ready by first ETA call.
Breakfast set-up complete by second ETA call. Prepare hot/cold towels depending on weather.
Check on rooms for new arrivals.
Oversee lunch prep. Assist with lunch service.
Be on standby for late arrivals.
Check dinner set-up.
Check that all bills are correctly presented and signed.
Motivated, creative and enthusiastic about their job.
An outgoing personality with excellent guest contact skills.
Able to adapt to dietary needs and requirements.
Ability to keep up to date with current food trends.
A talented individual with a high level of integrity and communicator at all levels.
The ability to work under pressure and to be flexible at all times, considering the location and environment he/she is working in.
Must be a Team Player.
Skills/Requirements: Lodge Manager
Matric Certificate or similar
Diploma / degree in a hospitality related field
Experience in a 4 or 5-star environment
Grade 12/ Matric
Formal culinary qualification
1. 5 - 3 years' Sous Chef experience
Valid drivers' licence and own transport
Previous experience in a 4 / 5* hospitality environment
Up to date with current food trends
· Reference: LS-76807-3112 · Salary: R23 000 - R26 000 live in for the couple · Country: South Africa · Province: Eastern Cape · Date Posted: 31 Jul 2017 · Employer type: Game Farm & Lodge
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