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Our corporate 5 star hotel in Cape Town is currently recruiting for an experienced Hotel Front Office Receptionist.
The incumbent will report directly to the Front Office Duty Manager and will be responsible for the all front office duties. Duties will include but are not limited to check in and check out of guests, guest ledgers, front office account, guest relations, complaints / complaint handling and guest profiles.
Hotel school qualification
At least 2 - 4 years' experience as a hotel front office receptionist
Computer literate in a recognised PMS system (not neg)
Ability to work well under pressure
Well-presented and well spoken
Ability to work shifts
· Reference: LS-76589-1001 · Salary: R 7,000.00 - R 7,600.00 CTC p/m · Country: South Africa · Province: Western Cape · Date Posted: 10 Jul 2017 · Employer type: Hotel
5 * Hotel To ensure the smooth and efficient operation of the Front of House department and co-ordinate with various other departments in order to ensure personalised, prompt and flawless service to all guests. The position will also act a as a One Point Contact for all the in-house guests, in case of guest requests, complaints or any other feedback.
Strong managerial and leadership skills. Strong customer care skills. Ability to work under pressure. Excellent attention to detail. A high standard of professional presentation. Confident and professional welcoming personality. Ability to deal with high profile clients in a professional manner. Able to understand and operate the PMS system 3-4 years in similar position in comparable hotels Graduates from reputed hotel management schools.
· Reference: LS-76545-33 · Salary: R14 500 · Country: South Africa · Province: Western Cape · Date Posted: 10 Jul 2017 · Employer type: Hotel
To ensure the smooth and efficient operation of the Concierge department and co-ordinate with various other departments in order to ensure personalised, prompt and flawless service to all guests. The position will also act as a One Point Contact for all in-house guests, in case of guest requests, complaints or any other feedback. Reporting to Head Concierge Main Duties/Responsibilities The ability to supervise bell staff to ensure the smooth arrival and departure of guests, proper handling of luggage, and follow-up on guest request. The ability to provide accurate information to guests in a courteous manner; fill all reasonable guests request and requirements; anticipates guests needs. The ability to take messages for in-house or arriving guests in accordance with procedures, with an emphasis on accuracy and proper follow up. The ability to properly handle incoming and outgoing mail packages and faxes. To stay self informed on what activities are available in the city; i. e. theatre, the arts, special exhibits, concerts, shows, sports, leisure activities, sightseeing tours, etc. and to establish close contacts with people in these areas to provide information, ticketing, reservations, etc. for guests. The ability to recite all hotel services, hours of operation, key personnel, hotel policies, etc. The ability to keep the Head Concierge and Senior Management well informed of any guest s concerns or complaints, and action taken. The ability to maintain the Concierge Desk and storage areas in an orderly manner; direct bell and door staff in the maintenance of the front desk and lobby. The ability to assist in the reconciliation of charges originating from the Concierge Desk (i. e., limousines, car rentals, flowers, tours). The ability to work closely with the Valet Parking associates to ensure the smooth handling of guests and customer vehicles. The ability to work closely with the bell attendants to ensure smooth handling of guest luggage, message delivery and / or special requests. The ability to display a high level of integrity and professionalism at all times in dealing with guests, employees and outside contacts. Ensure that assistance is being provided at all times to all customers and guests and their stay (making reservations, booking tours, checking guests in online for their flights). The concierge must make an effort to develop relationships with restaurants and tour operators in order to facilitate the fulfillment of guests requests.
Proficiency in Front Office tasks. Good networking skills. Good organizing skills. Ability to operate computer systems with ease (knowledge of Microsoft Office & Amadeus). Ability to remain calm and composed in difficult situations. Ability to remember guests and their preferences. Understanding of travel and the tourism industry. Required excellent time management and problem-solving skills. 2-3 years in a similar position in comparable hotels. Graduates from reputed hotel management schools. Valid PDP Drivers License.
· Reference: LS-76545-31 · Salary: R 10,000 basic · Country: South Africa · Province: Western Cape · Date Posted: 10 Jul 2017 · Employer type: Hotel
We are now accepting applications for a Manager or Management Couple - people with drive and passion for the industry, the ability to lead the team of our boutique hotel and to maintain our standards.
Duties include, but are not limited to:
Ensure and maintain a hands on customer services delivery
Maintain the standards
Drive, manage and report on all operations of the boutique hotel
Drive revenue, monitor and control expenses and use of resources
Continuous improvement and innovation of our service delivery
Organize and supervise all staff; manage and control performance appraisals and training.
The ideal person/s should have good interpersonal and communication skills, have good product knowledge, be guest centric, team players and have a keen eye for detail. The position requires that the candidates have a minimum of Grade 12 or equivalent, 5 years' experience in management positions within a 5* environment. Must have a valid driver's license with PDP. A working knowledge of MS Office, Opera, Micros or similar systems, as well as front office, butler, concierge and guest relations skills. A Hospitality qualification; and knowledge of SAP, Guest Connect, Jarrison and Concept will be advantageous.
CLOSING DATE: 13 July 2017
· Reference: LS-76529-0702 · Salary: tba · Country: South Africa · Province: Western Cape · Date Posted: 07 Jul 2017 · Employer type: Hotel
Upmarket hotel offering a range of facilities including reputable Spa, Wedding and Conference venues seeks a dynamic Reservationist to join their team. Duties include processing of reservations, liaison with agents ensuring building of relationships; management of reservations processes and related administration in an effort to increase revenue.
What you need to apply for this position:
Grade 12; Diploma in Hospitality management, Minimum of 2 years previous Reservations experience within 4-5* hotels. Must be computer literate on Opera Fidelio and Ms Office Suite. Excellent administrative abilities Require.
· Reference: LS-76392-2310 · Salary: R8 400 · Country: South Africa · Province: Western Cape · Date Posted: 23 Jun 2017 · Employer type: Hotel
A beautiful luxury Eco-Reserve in the Western Cape is searching for a Junior Sommelier / Front of House Host to join their team
The majority of the wine list on the property comprises of wines from the local wine region. The Reserve offers guests the opportunity to explore the area with a wine “guide”, allowing guests to be truly immersed in the wine experience. We are looking for someone that enjoys being with people with a zest for life and fun-loving personality that can keep clients entertained while enjoying the experience themselves
Skills/Requirements: MINIMUM CRITERIA:
Matric / Grade 12
Valid drivers' license and own reliable transport
Fluent in English
SKILLS / BEHAVIOURS REQUIRED:
Hosting and guest interaction skills
Passionate about guest satisfaction
Need to be presentable and well spoken
loves wine and may already have pursued this field in your private capacity (advantage)
KEY FOCUS AREAS:
Hosting & taking guests on wine tour in the area
Set up a food and wine pairing with the wines that they tasted at the cellars that day and join guests for a magical evening in the lodges wine cellar
· Reference: LS-76329-1912 · Salary: R9,000 – R16,000 (Live out) · Country: South Africa · Province: Western Cape · Date Posted: 19 Jun 2017 · Employer type: Wine Estate
My client is looking for a qualified FGASA level 1 Field / Nature Guide for a long established, intimate, beautiful, non-big 5 property situated within a 1 hour drive of Cape Town.
Our client is situated within the Cape Winelands region and the property is mainly a working livestock and grains farm. Of the Big 5, there is Buffalo on this property.
The client has a well-known reputation for its impeccable farm-style hospitality & great location in a country atmosphere. The ideal candidate will be a friendly, team & guest-orientated individual that loves mingling with Guests and doesn't mind being an all-rounder to help where needed, when not busy conducting game drives / other guest activities.
Birding course / a great passion for birding - strong advantage
Fynbos knowledge - strong advantage
KEY FOCUS AREAS / RESPONSIBILITIES:
Hosting of Guests
General assistance around the lodge -
E. G. Answering telephones, assisting with meal service, general guest relations, ability to check in or check out Guests
Also possibly - Nature walks / hiking trails, Mountain biking, Canoeing with Guests
Voluntary involvement in Buffalo, Quagga and tortoise breeding projects if you would like, when not busy with other lodge duties.
REMUNERATION & BENEFITS:
(DEPENDENT ON EXPERIENCE, SKILLS, QUALIFICATIONS AND SUITABILITY)
Please advise your min - max negotiable salary expectation upon application.
Basically furnished accommodation - Staff receive their own room but will share communal areas such as bathroom, kitchen, living area. (The client will endeavor to provide a lady candidate with her own bathroom).
Meals - Staff need to fund a prep their own meals but if there are any leftover brunches etc. staff are welcome to help themselves if as confirmed by the Chef. Town trips are done regularly for grocery purchases.
Pension fund contribution - TBC.
Laundry room available - staff do their own laundry.
13th Cheque at the discretion of the company.
Annual increase in March at the discretion of the company.
Annual leave of 30 days to be taken in the month of July when the property does renovations and maintenance.
Bednight privileges - to be discussed / at discretion of management.
Medical aid contribution - To be discussed after 3 months' probation.
Gratuities - All tips get pooled and divided between staff.
If a staff member or Guide receives a tip directly it is their decision to hand this in to be pooled or to keep.
Minimum 6 days off per month with one weekend.
Annual leave of 30 days to be taken in the month of July when the property does renovations and maintenance.
Shift work takes place at this property of either 08h00 - 17h00 / 14h00 - 23h00.
· Reference: LS-76326-1910 · Salary: R6 500 - R8 500 depending on qualifications and experience · Country: South Africa · Province: Western Cape · Date Posted: 19 Jun 2017 · Employer type: Game Farm & Lodge
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