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You will report directly to the General Manager on all day-to-day operational matters. You will be responsible for the smooth and efficient running of the Rooms and Food & Beverage Operations of the hotel, aligned to deliver the brand experiences and standards. While meeting the unique and individual guest expectations and creating an environment that delivers exceptional colleague experiences. You will function as Business Manager for all the Food & Beverage outlets, as well as Rooms Division, in specific Front Office, Concierge, Guest Services, Fitness Center, Housekeeping. Your role is to ensure that all operations operate successfully, in accordance with the standard of the hotel and are individually profitable. In the absence of the General Manager you will take responsibility for the operation of the hotel
To be discussed
As one of the key leaders in the hotel, the Director of Operations needs to balance business acumen, with people management and technical skills in all areas of the operation. We expect the candidate to bring strong leadership skills, paired with the ability to empathetically communicate with all guests and colleagues in the hotel. Good organization and communication skills, the ability to inspire and support innovation as well as a passion for caring service should be your strength. Fluent proficiency in English is a must.
Matric Formal Hospitality qualifications 2-3 years' experience in the same role with F&B background. Ideally you can complement your skills with past experience in Rooms.
· Salary: Highly Neg · Location: South Africa · Date Posted: 18 May 2017 · Employer type: Hotel
Support General Manager in overall responsibility for effective management and running of the Resort.
Overall Day to Day Management Of the Resort.
Support General Manager in budget creation, management and control.
Overall responsibility for implementing service and hospitality training for the F&B department.
Work with General Manager and Executive chef to ensure menu and food are aligned to resort quality standards and food budgets are being met and monitored.
Daily meeting with Heads of Department to discuss the daily plan, including arrivals, departures, maintenance, food, special requests.
Take total responsibility for the Food & Beverage department.
Accommodation, Medical Id and provident fund contribution.
Energetic, proactive person with well-developed concept of the importance of providing a world-class guest experience and the ability to provide that experience. Aware, evolved, energetic, compassionate, respectable and strong leadership skills. Open minded and able to think outside of the box The ability to motivate and inspire yourself and others. Excellent interpersonal skills and communication Attention to detail Diligence and self-motivation to meet deadlines Willingness/ability to share information and teach and inspire others Good Computer and financial skills IT experience beneficial Wine & Food experience preferred
At least 3 years Management Experience in a 4 star operation Hospitality and Service Training Experience
· Salary: R14 000 - R18 000 · Location: South Africa · Date Posted: 04 May 2017 · Employer type: Hotel
Sense of ownership and pride for the guest experience
Good eye for detail
Ability to work long, flexible hours
Flexible attitude and willing to take on tasks as necessary
Able to interact with guests and behave appropriately
Ability to plan and organize
Knowledge of good kitchen hygiene practice
Well groomed and a good sense of personal hygiene
Qualify for the 50% medical aid subsidy, guaranteed 13th Cheque, contribution towards provident fund and they not compelled to belong to the medical aid.
Passion for food and cooking Experience of stock control and food portioning Experience in stock taking Hands on approach Sensitive to cultural issues/patient with team members Ability to share ideas/new recipes with colleagues and train them Good social and interpersonal skills
Matric Chef School (or similar qualifications) Previous experience in the Pastries department would be beneficial Basic computer skills First Aid and Fire Training preferable but not essential English speaking
· Salary: Negotiable · Location: South Africa · Date Posted: 04 May 2017 · Employer type: Leisure Company